RQ.422| IT Systems & SOS Field Specialist (On-call/On-site) [Paid On Visit basis , Indore ]

IT Systems & SOS Field Specialist (On-call/On-site)
About BLSD Labs

BLSD Labs is a systems-focused operations organization. We operate in a highly structured, process-driven environment where technical reliability is essential. We are looking for a professional "on-call" specialist to handle our physical infrastructure, hardware repairs, and server logistics.

Professional Growth & Commitment

This is a critical "SOS" role. To succeed, you must commit to at least one quarter of availability with high professional standards. This role involves elaborate paperwork, technical tests, and a strict NDA. We require 4 years of hands-on experience in hardware and network maintenance. You must be prepared for fast-paced training based on our existing system videos.

Summary & Compensation

• Location: On-Call / On-site (Physical presence required for SOS).
• Compensation: Paid on a per-call/requirement basis (Retainer/Rate to be discussed).
• Workload: Variable; high during relocations or hardware failures, negligible during maintenance.

Key Responsibilities:

• Hardware SOS: Rapidly resolving hardware/software issues, providing "Repair Lists," and sourcing quotes for parts/computers.
• Physical Infrastructure: Managing server relocations, cabling, and hardware upgrades.
• Systems Coordination: Coordinating directly with our Remote IT Administrator to implement physical changes or troubleshooting that require remote configuration.
• Documentation: Creating written logs and video recordings (Loom) of all physical setups and repairs.

Engagement Standards

• Collaboration: Coordinate with the team and the Remote IT Administrator for at least 2 hours during active SOS tasks.
• Knowledge Preservation: Clear documentation and inventory reporting are mandatory to ensure the system is never a "black box."
• Operational Momentum: We follow established systems to eliminate chaos; you must be able to follow video-based instructions quickly.

Application Questions

• Experience & Logistics: Do you have 4 years of experience in hardware repair/server relocation, and can you provide professional "Repair Lists" and procurement quotes?
• Coordination & Teamwork: Are you comfortable coordinating daily with a Remote IT Administrator and working with the team for at least 2 hours during active SOS projects?
• Documentation & Video: Will you commit to creating high-quality written SOPs and video recordings (Loom) for every hardware setup or repair you perform?
• Training & Tech: Can you handle fast-paced training via video modules and do you have the tools necessary to support physical server and network maintenance?
• Compliance & SOS: Do you agree to the elaborate paperwork, technical tests, and NDA, and can you commit to responding promptly to SOS requests?
• WHAT ARE YOUR VISITING CHARGES TO PALASIA OFFICE?
• GIVE A GENERAL RATE LIST FOR COMMON REPAIRS AND PARTS?

Job Types: Full-time, Contractual / Temporary, Freelance

Pay: ₹2,000.00 per month

Application Question(s):

• Do you have 4 years of experience in hardware repair/server relocation, and can you provide professional "Repair Lists" and procurement quotes?
• Are you comfortable coordinating with a Remote IT Administrator and working with the team for during active SOS projects?
• Will you commit to creating high-quality written SOPs and video recordings (Loom) for every hardware setup or repair you perform?
• Can you handle fast-paced training via video modules and do you have the tools necessary to support physical server and network maintenance?
• Do you agree to the elaborate paperwork, technical tests, and NDA, and can you commit to responding promptly to SOS requests?
• What are your Visiting Charged for Repairs or Service at Palasia ?
• Provide a General rate list of your services and parts

Experience:

• Computer hardware: 4 years (Required)

Location:

• Indore, Madhya Pradesh (Required)

Work Location: In person