RPA UI Path Support Lead

About Birlasoft:

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

About the Job

Job Title

Location: All Birlasoft Locations

Educational Background:

Key Responsibilities

8-10 years experience in UiPath RPA

Monitor ticket queue in ServiceNow

Resolution of issues reported in ServiceNow

Good knowledge on UiPath RPA Developer, UiPath Orchestrator, UiPath Unattended Bot, Document understanding.

Lead the support team,

Track the tickets,

Ensure the SLA’s are met,

Ensure all the BOT’s and processes are up active and running as per requirements,

Proactive monitoring of the automated processes

Ensure the smooth operation of Digital workforce (Bots) for automated processes.

Plan & execute enhancements for automated processes.

Need to lead the USC communications.

Support planning w.r.t shift rosters, shift handovers, standup calls, SOP updating and maintenance,

Reporting the SLA’s and other KPI metrics to the management,

Ensure the smooth operation of Digital workforce (Bots) for automated processes.

Plan & execute enhancements for automated processes.

Need to lead the USC communications.

Support planning w.r.t shift rosters, shift handovers, standup calls, SOP updating and maintenance,

Reporting the SLA’s and other KPI metrics to the management,