RPA Support

Job Description

Job Description Skills and Knowledge: Ability to communicate abstract concepts with business stakeholders; Ability to coordinate with all levels of the organization to design and deliver technical solutions to business problems. Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution. Background in IT architecture Experience with developing and implementing automated RPA processes Experience with RPA design patterns and practices including queue management Experience: 3 years of IT support experience; At least 6 months of experience in RPA support Agile development experience UiPath experience and certification required Role description: Provides support to IT roles within the organization for RPA prerequisites implementation, IT environments setup, installing software, testing and production cut-over; Develop and maintain workflow standards; Create and maintain a library of all developed workflows for all processes; Solve technical issues related to the RPA platform Troubleshooting the basic network, application and access issues on Level 1 and Level 2 Basis Determination of root cause of incidents (configuration vs. defect) Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents Provides for the ongoing operations, availability and stability for RPA infrastructure such as Servers, network and VM guest as per requirements and business directives. Creates and maintains appropriate documentation under RPA Support team to ensure up to date inventory of infrastructure and processes Bridging between various team and if needed involving vendor support. Taking ownership of any issue reported on RPA platform. Should be willing to work in different shifts (including night shifts) Show more Show less