Rooms Division Manager

As a part of the team at Accor, you will have the opportunity to manage the day-to-day operations of the Front Office and Housekeeping departments, ensuring that the expectations of guests and owners are not only met but exceeded. Your role will involve assuming leadership responsibilities to ensure outstanding customer service delivery, maintaining high standards of operating systems, policies, and procedures, and developing strategies to keep relevant departments informed about occupancy and specific group requirements. Additionally, you will be responsible for responding to guest complaints promptly, providing appropriate actions and follow-up, as well as overseeing the recruitment and selection of the Front Office team. Conducting regular performance appraisals in a positive and constructive manner in line with company guidelines will also be a key aspect of your role. To excel in this position, you should possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, along with a minimum of 5 years of experience in a similar role within the hospitality industry, preferably in a luxury resort or hotel setting. Strong leadership, management, and interpersonal skills are essential, along with excellent communication and problem-solving abilities. Proficiency in hotel management software and Microsoft Office Suite is required, and the flexibility to work varying hours, including evenings, weekends, and holidays, will be necessary. In return for your dedication and hard work, Accor offers employee benefits such as discounted rates at Accor properties worldwide, learning programs through their Academies, and opportunities for talent development and career growth within the organization and globally. You will also have the chance to contribute to Corporate Social Responsibility activities, reflecting Accor's commitment to diversity and inclusion by attracting, recruiting, and promoting diverse talent. Join Accor today and be a part of a team that encourages you to do what you love, care for the world, and challenge the status quo while experiencing the limitless possibilities of tomorrow's hospitality. Discover the fulfilling life that awaits you at Accor by visiting https://careers.accor.com/. #BELIMITLESS,