Rolliflex: Customer Relationship Management Executive

Job Description

Rolliflex is looking for a Customer Relationship Management Executive Join Our Team as a Customer Relationship Management Executive We are looking for a dynamic and results-driven individual to build and nurture long-term client relationships while providing top-notch customer service. If you have a passion for client engagement and are eager to grow with an innovative company, this opportunity is for you! What You'll Do: Build & Maintain Relationships: Cultivate long-term client relationships to drive loyalty and satisfaction. Customer Inquiries & Issue Resolution: Respond promptly to customer inquiries and resolve issues with a customer-first mindset. Professional Communication: Maintain polite, professional communication, ensuring every conversation leaves a positive impact. Collaborate with Sales Team: Work closely with the sales team to ensure customer needs are fully met. Product & Service Updates: Provide regular updates to clients on new products and services. Analyze Feedback: Collect and analyze customer feedback to identify areas for improvement and provide valuable insights. Track Customer Trends: Monitor customer data and trends to continuously enhance service. Problem-Solving: Use interpersonal and problem-solving skills to improve customer experiences. What We’re Looking For: Languages: Fluent in Hindi and English with strong communication skills. Technical Skills: Proficient in MS Office (Word, Excel) and Google Sheets. Experience: At least 2 years of experience in customer relationship management. Gender Preference: Female candidates preferred (diversity-driven team). Why Join Us? Valued Contributions: Be part of a dynamic team where your skills will be appreciated. Growth Opportunities: Enjoy professional growth with opportunities for advancement. Innovative Work Environment: Work in a collaborative and innovative environment. Tasks Build & Maintain Relationships: Cultivate long-term client relationships to drive loyalty and satisfaction. Customer Inquiries & Issue Resolution: Respond promptly to customer inquiries and resolve issues with a customer-first mindset. Professional Communication: Maintain polite, professional communication, ensuring every conversation leaves a positive impact. Collaborate with Sales Team: Work closely with the sales team to ensure customer needs are fully met. Product & Service Updates: Provide regular updates to clients on new products and services. Analyze Feedback: Collect and analyze customer feedback to identify areas for improvement and provide valuable insights. Track Customer Trends: Monitor customer data and trends to continuously enhance service. Problem-Solving: Use interpersonal and problem-solving skills to improve customer experiences. Requirements Languages: Fluent in Hindi and English with strong communication skills. Technical Skills: Proficient in MS Office (Word, Excel) and Google Sheets. Experience: At least 2 years of experience in customer relationship management. Gender Preference: Female candidates preferred (diversity-driven team). 4th April 20205 Show more Show less