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Guidewire Software
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RMO Coordinator

RMO Coordinator

Guidewire Software

3 - 8 years

5 - 10 Lacs

Bengaluru

Posted:4 days ago| Platform:

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Skills Required

Business analysis Staffing Consulting Workflow Visio Resource management Analytics Monitoring Team building Business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Summary

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

Job Description

Under the guidance of the Resource Managers and RMO Leadership, the RMO Coordinator is responsible for effectively logging and keeping an overview of incoming resource demands for professional services opportunities. The source of the demand comes from Resource Staffing Plans and regular portfolio review meetings with the professional services delivery team, which the coordinator will attend. The RMO Coordinator will work with the relevant Resource Staffing Managers to ensure all demand entered in the PSA tool (Financial Force) is in alignment with requirements.

The Coordinator will develop and maintain process documentation, cover planned PTO of the staffing managers, and help support the continued success of the function at Guidewire. This role provides support to the existing Resource Staffing Managers and the leadership of Global Resource Management and will have no supervisory responsibilities.

Principle Responsibilities:

Assist Resource Staffing Managers and RMO leadership with ensuring compliance with Resource Management Processes
Assist with process revisions/enhancements based on business changes and/or tool changes
Assist with documentation of RM processes and communications
Ensure RM processes are kept updated and stored on RM page on SharePoint
Assist Resource Staffing Managers with managing resource requests
Attend weekly/biweekly calls with Portfolio Directors and Delivery Managers regarding the status of in-flight projects and opportunities
Ensure all resource requests are entered into FinancialForce correctly and maintain the data accuracy of the system
Providing coverage during Resource Staffing Managers scheduled PTO
Maintain the data accuracy and workflow in Resource Management System (FinancialForce). This includes making updates in a timely manner (i.e., start and end date changes, extensions, etc.)
Gatekeeper for Skills Catalog and Internal Resumes
Monitoring skills catalog in FinancialForce once per quarter to ensure consultants are keeping skills up- to-date. Monitoring resources internal resumes to ensure they are on the approved internal resume template.
Serving as the go-to resource for Consulting Managers regarding questions and/or guidance on writing/updating internal resumes and inputting/updating skills in the system

EDUCATION & EXPERIENCE:

Bachelor s Degree and/or 3+ years of related experience in business operations
Business analysis is a plus
MS Office (Word, Excel, PowerPoint, SharePoint & Visio) Strong Proficiency Preferred
Excellent communication skills, both written and verbal
Strong organizational skills, attention to detail and ability to follow established processes.
The ability to juggle multiple tasks and to work in a fast-paced environment.
Experience at working both independently and in a team-oriented, collaborative environment
Strong interpersonal and team building skills
Flexibility around working hours (Guidewire is a global virtually-connected company)

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RMO Coordinator