RMG Operations Manager

Engineering Operations

senior-leader presence

Roles & Responsibilities

Resource Management & Demand Forecasting

• Maintain a global

  demandsupply dashboard

  across projects and geographies.
• Partner with Delivery & Sales teams to

  forecast demand

  and highlight resourcing risks.
• Drive

  resource allocation

  decisions, balancing skills, availability, and cost optimization.

Hiring & Upskilling Operations

• Translate demand forecasts into a

  hiring plan

  , working closely with Talent Acquisition.
• Track

  time-to-hire vs. project demand

  and escalate risks proactively.
• Coordinate

  upskilling & certification initiatives

  aligned to competency needs (AI, Digital Experience, Integration, QE).
• Drive

  bench utilization and cross-skilling programs

  to ensure readiness.

Talent Management & Skill Repository

• Own the

  engineering skill repository

  up-to-date records of employee skills, certifications, and project experience.
• Manage a

  consultant & CV repository

  for client-facing use.
• Build

  talent heatmaps

  to identify strengths, gaps, and attrition risks.
• Enable

  talent mapping

  for reskilling and internal mobility.

Operational Excellence

• Define and enforce

  standard processes

  for resourcing, CV readiness, and skills updates.
• Leverage

  automation & reporting tools

  (e.g., Power BI) to reduce manual effort.
• Prepare

  weekly/monthly/quarterly operational reviews

  for leadership on utilization, demand/supply, skills pipeline and hiring health.
• Coordinate seamlessly across

  global time zones

  and business units.

Key Metrics of Success

• Resource utilization % (overall & by competency).
• Demand vs. Supply gaps (skill-level forecasting).
• Hiring pipeline health (open vs. filled positions, time-to-staff).
• Upskilling coverage & certification % in critical skills.
• Bench-to-billable conversion time.

Key Metrics of Success

• Resource utilization % (overall & by competency).
• Demand vs. Supply gaps (skill-level forecasting).
• Hiring pipeline health (open vs. filled positions, time-to-staff).
• Upskilling coverage & certification % in critical skills.
• Bench-to-billable conversion time.

Qualifications & Experience

• 10+ years in

  engineering operations, resource management, or workforce planning

  , ideally within an IT services/consulting organization.
• Strategic thinker and a strong negotiator w
• Familiarity with

  engineering skill sets & certifications

  (e.g., AI/ML, Snowflake, Databricks, MuleSoft, IIB, QE tools).
• Excellent

  stakeholder management

  skills across geographies and functions.
• Strong proficiency in

  Excel, Power BI, or equivalent analytics tools

  .
• Strong organizational discipline, data-driven mindset, and ability to enforce process rigor.

Strategic & Leadership Attributes

• Assertive Negotiator:

  Comfortable engaging and creating alignment (assertively) with senior leaders, sales executives, and delivery heads.

• Executive communication:

  Communicates with authority, clarity, and confidence with senior leadership level.

• Ambiguity Handler:

  Operates effectively even with incomplete information; can establish

  predictability

  by creating process with limited info.