Job
Description
As a member of the Stripe Delivery Centers team, you will play a crucial role in designing, implementing, and expanding Stripes operations globally to shape the next decade of Stripes growth. Your responsibilities will include collaborating with a diverse range of merchants, from budding startups to established institutions, to investigate and address escalations efficiently across various channels. You will take ownership of operational processes such as risk user experience reviews, urgent risk-related escalations, and process improvement initiatives while maintaining a strong commitment to process excellence and clear documentation. Your role will involve identifying risk factors and trends, reporting them to the wider risk team for consistency, and utilizing analytics to optimize strategies across Stripes portfolio. Regular communication with cross-functional stakeholders, identifying system gaps, recommending enhancements, and upleveling the internal understanding of Stripes real-world impact on users will be essential aspects of your responsibilities. Collaborating with cross-functional teams to develop and enhance processes and products related to Risk UX, participating in business reviews, and building scalable solutions to ensure best practices in Risk support across Stripe will be key contributions to the team. The ideal candidate for this position will possess a minimum of two years of experience in user experience projects, with a focus on operational processes and user-facing workflows. You will be adept at handling complex user-facing issues, leveraging insights from user interactions to create proactive support solutions, and contributing to team strategy through project management, collaboration, and data-driven decision-making. Strong communication skills, the ability to challenge the status quo, creativity in problem-solving, and deep empathy for entrepreneurs running businesses are qualities that will set you up for success in this role. Minimum requirements for this position include a background in customer-facing roles related to operations, compliance, risk, or trust & safety, along with experience in using data to propose solutions, analyzing user feedback patterns, and managing complex and sensitive user-facing issues. Proficiency in SQL/Redshift, project/program management, risk analysis, and excellent English communication skills are also essential. The ability to work effectively in a fast-paced, collaborative environment, prioritize tasks, and demonstrate strong cross-team collaboration skills is crucial for success in this role. Flexibility for weekend shifts and an eagerness to work in an in-office environment with a focus on user support and collaboration are key attributes for potential candidates. Preferred qualifications include knowledge of risk schemes, prevention methods, and detection tools, experience across multiple industries/verticals, and a background in high-growth technology companies. In-office expectations for Stripes vary based on role, team, and location, with an emphasis on striking a balance between in-person collaboration and flexibility to support users and workflows effectively.,
