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Uber
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Risk and Compliance Specialist II

Risk and Compliance Specialist II

Uber

0 years

0 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform:

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Skills Required

risk compliance diversity service support chat messaging solver connect collaborative consulting writing typing software

Work Mode

On-site

Job Type

Full Time

Job Description

#Greatmindsdontthinkalike:

At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team

Community Operations is the heart and soul of our

#BuildWithHeart

approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber!

About The Role

You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its awesome customer service. You will deliver only the best customer service for riders and partner-drivers globally across multiple support platforms: email, live chat, instant messaging, and phoneBe the charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner-drivers to continue operating on the platform. You will also be the reason that customers will rave about the brand and will advocate for us to get more people to be users of the app.

Your Impact In Role

Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues
Passion for creating support experiences that exceed users' expectations
Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users

Basic Qualifications

Experience in one of the following: service quality assurance, compliance, banking, insurance, fraud, consulting or regulated area
Experience with Google Suite
Excellence in both written and spoken English
Exceptional comprehension and writing skills
High proficiency in using computers (typing, quickly navigating between various tools) and software
Willingness to work on rotating shifts - 24/7 support (totaling 40 hours per week, including weekends, holidays, and weekly evening shifts)

Preferred Qualifications

Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues
Passion for creating support experiences that exceed users' expectations
Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
To be an Uber ambassador - you care passionately about the product and getting others excited to ride and partner with Uber
Willing to be moved from time to time to other projects and accounts or where the business needs them

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Risk and Compliance Specialist II