Returns Management Specialist

Job Title:

Location:

About the Role:

Returns Management Specialist

Key Responsibilities:

• Returns Handling:

• Manage and monitor the end-to-end returns lifecycle for electronics, ensuring timely resolution and adherence to SLAs.
  
• Investigate return reasons, assess product conditions (QC inputs), and categorize returns appropriately..
  

• Customer Interaction:

• Engage with customers to understand return-related issues, provide resolutions, and ensure positive experience during the returns process.
  

• Process & Operations:

• Coordinate with category team and 3PL logistics partners to ensure smooth returns flow.
  
• Identify patterns and root causes for high returns and collaborate with category, product and 3PL teams for corrective actions.
  
• Drive initiatives to reduce return rates while maintaining customer satisfaction.
  

• Reporting & Analysis:

• Maintain returns data, generate reports on return trends, and provide insights to improve operations.
  
• Monitor SLA adherence across customer processes

Qualifications & Skills:

• 2–4 years of experience

  in returns management, preferably in

  ecommerce and electronics category.

• Strong understanding of

  reverse logistics, QC processes and supply chain workflows.

• Excellent communication skills (verbal & written) with experience in

  customer-facing roles.

• Strong analytical skills and proficiency in

  Excel/Google Sheets

• Ability to collaborate cross-functionally with CS, supply chain, vendor management, and QC teams.
• Problem-solving mindset with a focus on improving operational efficiency and customer experience.
  

Why Join Us?

• Be part of a fast-growing ecommerce platform driving innovation in customer experience.
  
• Opportunity to own a critical function and drive meaningful impact on returns efficiency and customer trust.