Retention Executive - Voice

1 - 5 years

5 - 6 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Opening: Retention & Upselling Advisors

Company:

  • Undergraduate/Graduate
  • Minimum

    6 months of experience

    in

    Retention & Upselling

  • International voice experience

    (Telecom domain only)

  • UK Rotational Shifts

  • 2 Rotational Offs
  • Comfortable with

    Night Shifts

  • Handle customer inquiries via phone
  • Resolve concerns and

    retain existing customers

  • Upsell telecom products/services
  • Maintain professionalism and empathy in all interactions

  • Excellent communication skills

  • Strong customer handling and persuasion skills
  • Immediate joiners preferred

Contact:

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Capita

IT Services and IT Consulting

London England

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