Retention Executive

Job Title: Retention Executive

Employee Name:

Company Name: let secure insurance Company

Jo Summary:

A Retention Support Executive in insurance focuses on maintaining and enhancing customer relationships to prevent policy cancellations and promote policy renewals. This role involves proactive communication with existing policyholders, addressing their concerns, and offering solutions to ensure satisfaction and continued business. They play a crucial role in achieving company retention targets and contributing to overall business growth.

· Key Responsibilities:

Customer Communication:

Contacting existing policyholders to remind them of upcoming renewals, explain policy benefits, and address any questions or concerns.

Retention Strategies:

Implementing strategies to prevent customer churn, such as offering customized solutions, handling complaints effectively, and providing excellent customer service.

Relationship Building:

Building and maintaining strong relationships with policyholders to foster loyalty and encourage long-term engagement.

Sales Support:

Identifying opportunities to upsell or cross-sell additional insurance products based on customer needs.

Performance Monitoring:

Tracking and analysing key performance indicators (KPIs) related to customer retention and renewal rates.

Reporting and Analysis:

Generating reports on retention activities, identifying areas for improvement, and providing insights to management

Collaboration:

Working closely with other teams like sales, customer service, and operations to ensure a seamless customer experience.

Skills and Qualifications:

· Communication Skills:

Excellent verbal and written communication skills are essential for interacting with customers, explaining policy details, and addressing concerns.

Interpersonal Skills:

The ability to build rapport with customers, understand their needs, and establish trust is crucial.

Problem-Solving Skills:

Effectively handling customer complaints, resolving issues, and finding solutions to retain customers.

Negotiation Skills:

Convincing customers to renew their policies, offering suitable solutions, and potentially negotiating terms.

Product Knowledge:

A good understanding of insurance products and services is necessary to effectively communicate policy details and benefits.

CRM Proficiency:

Familiarity with customer relationship management (CRM) systems is important for tracking customer interactions and managing retention efforts.

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹10,000.00 - ₹18,000.00 per month

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 8956891260