Retentio Representative

Ciferon is seeking a dedicated Retention and Feedback Coordinator/Representative to support clients in effectively utilizing and remaining engaged with our software. The primary focus of this role is to nurture positive relationships with customers, address their concerns, and motivate them to explore the various features offered by Ciferon's software. Responsibilities include: - Retaining Clients: Ensuring clients continue using Ciferon's software by meeting their needs and resolving any issues that may arise. - Promoting Software: Educating clients on the software's capabilities and encouraging them to consider upgrading or utilizing additional services. - Gathering Feedback: Actively listening to client feedback and identifying opportunities to enhance Ciferon's software based on their input. - Resolving Issues: Assisting clients in addressing any concerns promptly and efficiently, leveraging support from the team when necessary. - Building Relationships: Maintaining regular communication with clients to cultivate strong and enduring partnerships. - Tracking Success: Monitoring client utilization of the software and providing reports on their satisfaction levels and product adoption. - Engaging Clients: Implementing initiatives such as loyalty rewards or special promotions to enhance client satisfaction and engagement. - Team Collaboration: Collaborating with the sales and marketing teams to ensure clients receive a seamless and exceptional experience with Ciferon. This is a full-time position with a morning shift schedule, and the work location is in person. Application Deadline: 31/07/2025,