PR and Retention Representative

As a Retention and Feedback Coordinator/ Representative at Ciferon, your primary responsibility will be to ensure our clients effectively utilize and engage with our software. You will play a crucial role in nurturing positive relationships with customers, resolving their issues, and motivating them to explore the full range of features available in Ciferon's software. Your key duties will include: - Retaining Clients: Addressing client needs and resolving any issues to ensure continued usage of Ciferon's software. - Promoting Software: Educating clients on software features and encouraging them to upgrade or utilize additional services. - Gathering Feedback: Actively listening to client feedback to identify areas for improvement in Ciferon's software. - Resolving Issues: Providing timely assistance to clients and ensuring quick resolutions with support from the team. - Building Relationships: Maintaining regular communication with clients to foster strong, enduring relationships. - Tracking Success: Monitoring client usage patterns, assessing satisfaction levels, and reporting on product adoption. - Engaging Clients: Implementing loyalty rewards or special offers to enhance client satisfaction and engagement. - Team Collaboration: Collaborating with the sales and marketing teams to deliver exceptional experiences for Ciferon's clients. This is a full-time position with a morning shift schedule, requiring in-person work at the designated location. The application deadline for this role is 31/07/2025.,