Retail Training Lead

Job Description

Company Description Da Milano is a luxury leather accessories brand known for its high-quality products offered at affordable prices. Established in 1989, the brand offers a wide range of products including wallets, handbags, laptop bags, travel bags, and office essentials. With two advanced manufacturing units, Da Milano prides itself on producing more than 300 designs per season, catering to clientele with a discerning eye for fashion. The brand operates over 85 stores across Asia and the Middle East, and provides worldwide shipping with a smooth process. Role Description This is a full-time on-site role for a Retail Training Lead, located in Delhi, India. The Retail Training Lead will be responsible for developing and implementing training programs for retail staff, ensuring product knowledge, enhancing customer service skills, and maintaining high standards of customer satisfaction. The training lead will also work closely with Cluster Managers, Store Managers, brand Ambassadors and Brand Heads to identify the training needs for front end retail employees, create new Business relevant modules, ideate and create career pathing framework for sales employees and help drive superior sales performance as well as excellent Customer experience.. As Training Lead, incumbent will lead, train and groom other members of the Training Team. Day-to-day tasks include designing & delivering training sessions, assessing training needs, and providing ongoing support to retail teams to meet performance goals. Qualifications 12 - 15 Experience in Retail Sales Organization and Product Knowledge At least 3 to 5 years experience in Premium / Luxury / Fashion / Lifestyle / Hospitality Strong Customer Satisfaction and Customer Service skills Effective Communication skills Ability to design and conduct training programs Bachelor's degree in Business, Retail Management, or related field Leadership and team management experience Proficiency in MS Office and training software. Excellent MS ppt skills Show more Show less