Retail Store Sales Executive

Key Responsibilities:

• Sales & Customer Engagement:

  Greet and interact with customers, understand their requirements, and provide personalized guidance on jewellery selection. Promote and sell gold, diamond, and other precious jewellery pieces to meet individual customer needs.

• Product Knowledge:

  Maintain an in-depth knowledge of jewellery products, including gold and diamond characteristics, cuts, clarity, carat, and market pricing. Provide accurate information and advice to customers regarding product features and value.

• Customer Service:

  Ensure a high level of customer satisfaction by offering attentive service, addressing queries, and resolving complaints promptly. Build long-term relationships with clients to encourage repeat business and referrals.

• Sales Target Achievement:

  Meet or exceed daily, weekly, and monthly sales targets. Identify opportunities for upselling and cross-selling to maximize revenue.

• Store Operations:

  Assist in visual merchandising, inventory management, and keeping the showroom presentable. Maintain accurate records of sales transactions and customer interactions.

• Market Awareness:

  Stay updated with industry trends, competitor offerings, and promotional activities to suggest improvements in sales strategy and product offerings.