Retail Store Manager

Job Description

KEY RESPONSIBILITIES Take full responsibility of the store and its commercial success Analyse relevant data to probe and challenge the status quo Address identified improvement areas Drive continuous improvements in the stores sales, productivity and profitability Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself Schedule staff so as to properly serve customers, drive sales and execute tasks Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values Ensure proper in-store Brand execution according to established standards and directives Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge Manage all store operations in a systematic and efficient manner, as per established policies and procedures Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store Ensure merchandise deliveries are processed on the same day they arrive and the stores entire product offer is made immediately available and easily accessible to customers on a consistent basis Ensure cash register transactions are processed quickly and accurately Lead and implement all applicable loss prevention policies and procedures Maintain a safe and productive shopping and working environment Manage the recruitment and training of store team members Ensure all HR policies and procedures are adhered to Create a high performance culture by setting clear expectations, analysing performance and giving appropriate and prompt feedback, including actively managing poor performance