Retail Store Manager (Sales & Operations) Rajnandgaon

Position: Store Manager (Founding Store Team)

Role Type: Full-time

Experience Required: 3–8 years in Retail / FMCG / QSR / Pharmacy / Supermarket Operations

Role Overview

We are looking for a hands-on, energetic, and operationally strong Store Manager who can take full ownership of launching and running our first store. This is not a routine retail job — you will be part of the founding operations team, responsible for:

· Setting up the store from scratch

· Coordinating fit-out & fixtures

· Receiving initial stock

· Building basic SOPs

· Ensuring smooth day-to-day operations after opening

Key Responsibilities

1. Store Setup (Greenfield Responsibilities)

· Assist management in finalizing store layout, fixtures, furniture, and merchandising plan.

· Coordinate with vendors, contractors, electricians, and IT teams during fit-out.

· Help implement the POS system, barcoding, stock numbering, and store-process setup.

· Ensure timely receipt, checking, and shelving of initial inventory.

· Create operational checklists, staff duty rosters, and opening/closing procedures.

· Conduct store readiness audit before launch.

2. Daily Store Operations

· Manage daily store activities including opening, closing, cleanliness, display, and customer service.

· Ensure the store meets all SOPs and compliance standards.

· Monitor product expiry, freshness, FIFO, stock rotation, and hygiene.

· Handle returns, replacements, customer issues, and billing accuracy.

3. Sales Growth & Customer Experience

· Drive daily, weekly, and monthly sales targets.

· Build relationships with walk-in customers, local community, pandits, and repeat buyers.

· Maintain high standards of customer service and store ambiance.

· Execute local marketing activities as required.

4. Inventory & Supply Chain Coordination

· Maintain ideal stock levels; raise purchase requests in time.

· Coordinate with the central warehouse for inward/outward movement.

· Conduct daily stock counts and monthly physical audits.

· Minimize shrinkage, damages, and pilferage.

5. Team Management

· Train and supervise store staff on product knowledge, billing, hygiene, and service standards.

· Allocate responsibilities, manage attendance, and ensure discipline.

· Motivate team to maintain service quality and sales performance.

6. Reporting & Documentation

· Maintain daily MIS: sales, footfall, stock position, vendor issues, and operational updates.

· Prepare expense statements and cash/bank reconciliation.

· Report operational challenges and improvement suggestions to HO.

Ideal Candidate Profile

· Experience in FMCG retail, supermarket, pharmacy, kirana chains, or QSR.

· Strong knowledge of store operations, billing systems, stock management, and customer handling.

· Ability to work independently in a startup-like, fast-paced environment.

· Comfortable handling greenfield work such as store setup, vendor coordination, and process drafting.

· Good communication skills in Hindi; basic English understanding is sufficient.

· Willing to take complete ownership of the first store and grow with the company.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Application Question(s):

• Current Salary -
• Expected Salary -
• Current Location -
• Do you have experience in Retail Store Outlets / Super Market / Pharmacy / FMCG
• Are you ready to relocate to Rajnandgaon -

Work Location: In person