Retail Sales Manager

Key Responsibilities:

• Lead and manage daily operations of the retail print store(s)
  
• Drive in-store sales of printing services such as digital, offset, large-format, and promotional printing
  
• Develop and implement retail sales strategies to achieve monthly and annual targets
  
• Manage and mentor a team of retail sales associates and print service staff
  
• Maintain high levels of customer satisfaction through excellent service and print solution consulting
  
• Educate customers on product offerings, turnaround times, and pricing
  
• Oversee quoting, invoicing, and print job tracking using POS and print MIS systems
  
• Coordinate with production and design departments to ensure timely and accurate job delivery
  
• Manage inventory of print supplies, paper stock, and promotional items
  
• Monitor store KPIs (sales, margin, foot traffic, repeat business) and report performance metrics
  
• Ensure compliance with safety, quality, and company branding standards
  
• Handle escalated customer issues or job discrepancies with professionalism and urgency
  

Key Skills & Competencies:

• Strong understanding of

  print production processes

  (digital, offset, large-format, finishing)
• Proven leadership skills in a retail or print environment
  
• Strong customer service and consultative selling abilities
  
• Experience with

  point-of-sale (POS)

  and

  print MIS

  systems (e.g., EFI, PrintSmith, PressWise)
• Knowledge of quoting and estimating print jobs
  
• Excellent communication, problem-solving, and team management skills
  
• Ability to multitask in a fast-paced, deadline-driven environment
  
• Sales-driven with a keen eye for identifying upselling and cross-selling opportunities

  Role & responsibilities

Preferred candidate profile