Retail Sales Executives

Key Responsibilities

• Customer Handling & Assistance
• Welcome customers to the showroom and understand their needs.
• Provide accurate information on mobiles, laptops, tablets, smartwatches, and accessories.
• Guide customers in selecting the right product based on features, comparisons, and budget.
• Offer personalized assistance to ensure customer satisfaction.
• Product Demonstration & Presentation
• Give hands-on demonstrations of smartphones, laptops, and other gadgets.
• Explain product features, specifications, offers, and after-sales benefits.
• Maintain up-to-date knowledge of new launches, latest technology trends, and competitor models.
• Ensure display products are fully functional and well-presented.
• Sales Achievement
• Meet daily and monthly sales targets set by management.
• Practice effective upselling and cross-selling techniques.
• Convert walk-in customers into successful sales.
• Promote premium models, extended warranties, insurance, and accessories.
• Billing & Documentation
• Assist customers with billing and payment processing.
• Handle basic paperwork like warranty cards, invoices, and product registration.
• Coordinate with store management for stock availability and delivery.
• Showroom Maintenance & Display Management
• Ensure the display area is neat, clean, and visually appealing.
• Organize product shelves, demo units, and promotional materials.
• Report any product damages or technical issues to the manager immediately.
• Customer Follow-up
• Maintain a record of customer details for follow-up and repeat business.
• Inform customers about new arrivals, offers, and upcoming promotions.
• Ensure a smooth after-sales experience by coordinating with the support team.
• Team Coordination
• Work closely with fellow sales executives, cashier, and store manager.
• Support team members during peak hours and events.
• Participate in daily sales briefings and training sessions.
  

Required Skills & Qualifications

• Minimum 0–2 years of experience in retail sales (electronics preferred).
• Strong communication skills and a pleasant personality.
• Basic knowledge of smartphones, laptops, operating systems, and accessories.
• Ability to engage customers and explain technical features in simple words.
• Good sales attitude and willingness to learn.
• Ability to work in a fast-paced showroom environment.
  

Preferred Candidate Profile

• Experience from similar electronics showrooms like Apple, Samsung, Croma, Reliance Digital, or multi-brand outlets.
• Enthusiastic, disciplined, and target-oriented.
• Should be presentable and comfortable dealing with premium customers.