Retail Jewellery Sales Trainer

Key Roles and Responsibilities:

1. Training & Development:

• Design, develop, and deliver engaging training programs for new and existing sales staff.
• Conduct induction programs for new joiners on jewellery basics, store policies, and company standards.
• Provide regular on-the-job training, role plays, and refresher sessions.

2. Product Knowledge:

• Train staff on 22kt, 24kt, diamond, platinum, and silver jewellery.
• Educate team on jewellery certifications (e.g., BIS Hallmarking, IGI, GIA).
• Explain features, benefits, and value propositions of various jewellery collections.

3. Sales Skills Enhancement:

• Coach staff on upselling, cross-selling, handling objections, and closing techniques.
• Improve customer engagement techniques through storytelling and emotional connect.
• Reinforce grooming standards and selling etiquette.

4. Customer Service Training:

• Guide staff on handling different customer profiles and delivering superior service.
• Train on complaint handling, after-sales support, and loyalty building.

5. Performance Evaluation & Feedback:

• Monitor performance during training and provide constructive feedback.
• Identify skill gaps and develop personalized improvement plans.
• Coordinate with store managers on staff progress and improvement areas.

6. Standard Operating Procedures (SOPs):

• Ensure adherence to SOPs across all stores.
• Conduct training on billing systems, gold weight checking, invoicing, and safety standards.

7. Reporting & Documentation:

• Maintain training records, attendance, and feedback reports.
• Prepare monthly reports on training activities and outcomes.
• Share improvement suggestions with HR and Sales Management.

Key Skills:

• Excellent communication and presentation skills
• Strong interpersonal and leadership abilities
• Patience and adaptability
• Analytical and problem-solving mindset
• Proficiency in regional language(s) and English

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person