1478 Retail Banking Jobs - Page 45

The Product Sales Manager Retail is accountable for driving sales of the CMS Retail product suite across designated regions. This role involves achieving agreed-upon revenue targets (both liability and fee-based) while acquiring new clients to enhance the bank's CMS and Capital Markets management revenues. The position requires a strategic approach to client management, ensuring high-quality service delivery and collaboration across internal teams to capitalize on market opportunities. Key Responsibilities - **Sales Management:** Ensure a consistent and profitable flow of CMS management services business. - **Client Servicing:** Maintain high standards of client service, ensuring responsiveness to client needs. - **Collaboration:** Work closely with the Relationship team to facilitate CMS facilities for new-to-bank (NTB) and existing clients. - **Revenue Target Achievement:** Meet established revenue targets for CMS and Capital Markets management. - **New Client Acquisition:** Drive efforts to acquire new clients, expanding the bank's market presence. - **Training & Development:** Conduct regular training sessions for business groups on new CMS products and updates. - **Process Implementation:** Develop and implement processes for effective management of CMS and Capital Markets transactions. - **Stakeholder Engagement:** Regularly interact with internal and external contacts to promote CMS and Capital Markets services. - **Reporting:** Provide necessary management information and updates through relevant MIS reports. People Management or Self-Management Responsibilities: - **Performance Management:** Establish, monitor, and achieve performance goals in consultation with the reporting manager. - **Training and Development:** Mentor and train relationship teams to effectively promote CMS and Capital Markets products. Risk and Internal Control Responsibilities: - **Risk Mitigation:** Follow risk management policies and procedures to minimize operational, regulatory, and reputational risks. - **Internal Control Systems:** Implement internal control systems and prepare relevant information for departmental audits as required.

1. Sourcing new customers, enhancing existing relationships, analysing needs, and cross-sell products & services. 2. To create new customers and also enhance the existing relationship with customers by analyzing/her needs, deepening the book value.

1. Sourcing new customers, enhancing existing relationships, analysing needs, and cross-sell products & services. 2. To create new customers and also enhance the existing relationship with customers by analyzing/her needs, deepening the book value.

Managing Sales Operations and overall functioning of the branch. Cost Management and Cost-effectiveness at the branch to ensure profitability, also ensure that the branch adheres to the Know Your Customer (KYC) and Anti Money Laundering (AML).

Walk In Drive Details Interview Date - 16th June- 2025 Interview Location - Ujjivan Small Finance Bank -South Shibpur, No. 395/2 AB Palace G T Road, South Shibpur, Opp- Kids Lovedale School, South Shibpur, Howrah - 711103 Interview Time - 10 am to 3 pm Contact Person- Mr. Sandip Kumar Banerjee (Area Head-Branch Banking) Job Location: Shibpur & Domjur (West Bengal) Role & responsibilities Business Meet the set targets on liabilities in terms of open market acquisition & existing customer conversion Understand need and acquire customers who meet the criteria for liability products through either of the below channels: Leads generated by branch staff and personal leads Referrals generated from existing customers Alternate channels Maintain the database of the prospects, meet select prospects and manage the relationship thereafter Accompany CRS-Unsecured loans on the field for actively driving conversion of existing borrowing customers into liabilities customer Cross sell other secured loan products of Ujjivan and pass quality leads to respective loan officers Share customer insights/product related feedback with the Sales Manager - Liabilities The incumbent will be primarily responsible to - Acquire new customers for liabilities from open market. Enhance the relationship with the existing customers by cross-selling products and services as per the profile & need of the customers Train/assist customers to use ATM and BCs; drive usage of alternate channels Preferred candidate profile Exp - Candidates who has min 1-3 years of experience in CASA sales with other liabilities products. Age - Max 34 Both Male & Female can apply NOTE: Kindly carry your resume for the walk-in Drive.

Walk In Drive Details Interview Date - 16th June- 2025 Interview Location - Ujjivan Small Finance Bank -Baidyabati, B26[187/3A], Kunja Villa, Ground & 1st Floor, GT Road, Kajipara, PO-Baidyabati, PS-Sreerampur, Baidyabati, Hooghly - 712222 Interview Time - 10 am to 3 pm Contact Person- Mr. Malay Kumar Laha (Area Head-Branch Banking) Job Location: Chakdaha + Bandel + Dhaniakhali (West Bengal) Role & responsibilities Business Meet the set targets on liabilities in terms of open market acquisition & existing customer conversion Understand need and acquire customers who meet the criteria for liability products through either of the below channels: Leads generated by branch staff and personal leads Referrals generated from existing customers Alternate channels Maintain the database of the prospects, meet select prospects and manage the relationship thereafter Accompany CRS-Unsecured loans on the field for actively driving conversion of existing borrowing customers into liabilities customer Cross sell other secured loan products of Ujjivan and pass quality leads to respective loan officers Share customer insights/product related feedback with the Sales Manager - Liabilities The incumbent will be primarily responsible to - Acquire new customers for liabilities from open market. Enhance the relationship with the existing customers by cross-selling products and services as per the profile & need of the customers Train/assist customers to use ATM and BCs; drive usage of alternate channels Preferred candidate profile Exp - Candidates who has min 1-3 years of experience in CASA sales with other liabilities products. Age - Max 34 Both Male & Female can apply NOTE: Kindly carry your resume for the walk-in Drive.

Walk In Drive Details Interview Date - 17th June- 2025 Interview Location - Ujjivan Small Finance Bank -Elgin Road, No. 13, Ground Floor, Lala Lajpat Rai Sarani, Bhowanipore, Near PC Chandra Jewellers, Elgin Road, Kolkata - 700020 Interview Time - 10 am to 3 pm Contact Person- Mr. ARIJIT DASGUPTA & Mr. SUDIP DEY (Area Head-Branch Banking) Job Location: Across Kolkata (West Bengal) Role & responsibilities Business Meet the set targets on liabilities in terms of open market acquisition & existing customer conversion Understand need and acquire customers who meet the criteria for liability products through either of the below channels: Leads generated by branch staff and personal leads Referrals generated from existing customers Alternate channels Maintain the database of the prospects, meet select prospects and manage the relationship thereafter Accompany CRS-Unsecured loans on the field for actively driving conversion of existing borrowing customers into liabilities customer Cross sell other secured loan products of Ujjivan and pass quality leads to respective loan officers Share customer insights/product related feedback with the Sales Manager - Liabilities The incumbent will be primarily responsible to - Acquire new customers for liabilities from open market. Enhance the relationship with the existing customers by cross-selling products and services as per the profile & need of the customers Train/assist customers to use ATM and BCs; drive usage of alternate channels Preferred candidate profile Exp - Candidates who has min 1-3 years of experience in CASA sales with other liabilities products. Age - Max 34 Both Male & Female can apply NOTE: Kindly carry your resume for the walk-in Drive.

Job Description : Role: Functional Consultant Core Banking Location: Erode About Us At PSPL Soft, we dont just deliver software—we enable digital transformation for banks. With deep roots in Core Banking Systems and a passion for innovation, we empower financial institutions across the globe with scalable, secure, and sophisticated banking solutions. Who We’re Looking For A seasoned banking professional ready to step into the world of IT—not to code, but to connect. If you’ve spent 5+ years in branch banking and know your way around customer onboarding, KYC, transactions, treasury, and branch ops like the back of your hand, and you’re ready to bridge the gap between business and technology—this is your cue. Key Responsibilities Act as the bridge between client business teams and internal technical teams by understanding, translating, and documenting business requirements. Provide domain expertise in branch banking operations, including customer service workflows, teller operations, loan processing, and regulatory compliance. Support solution design by mapping client needs to technical specs—working closely with software engineers and product managers. Participate in client meetings, solution demos, and Test Cycles—ensuring functional needs are met to the tee. Serve as a domain trainer and guide to internal teams when needed, helping them stay aligned with real-world banking use cases. Must-Have Qualifications 5+ years of experience in retail/branch banking operations in a public or private sector bank. Deep functional knowledge in customer journeys, banking products (savings, loans, deposits), and day-to-day branch operations. Strong communication skills. A keen interest in technology and a desire to transition into a consulting or analyst role. Ability to work across teams, cultures, and time zones. Good to Have Exposure to Core Banking systems (like Finacle, Flexcube, etc.) Experience participating in banking transformation or digitalization projects Basic understanding of software lifecycle, requirement gathering, UAT, and business documentation Why Join PSPL Soft? Work on cutting-edge banking transformation projects Onsite exposure – explore opportunities in emerging financial markets Work with cross-functional tech and domain teams Be a domain voice in a growing IT landscape Ready to Make the Leap? If you’re a banker who understands the pulse of customer service and the gears of branch operations—and you’re hungry to step into the world of IT consulting—then we want you. Apply now. Let’s redefine banking—from inside the branch to the heart of code.

Roles and Responsibilities Client Acquisition & Relationship Management: Acquire and manage relationships with High Net Worth Individuals (HNIs) and Non-Resident Indians (NRIs). Deepen existing client relationships by understanding financial goals and offering tailored banking and investment solutions. Business Development & Revenue Growth: Identify and execute cross-sell opportunities across liability products such as credit cards, life insurance, general insurance, fixed deposits, and mutual funds. Drive consistent growth in the portfolio value through new client acquisition and increased wallet share. Channel Collaboration: Collaborate with retail branch banking teams to create and convert business opportunities across regions and channels. Support team-based targets while promoting synergy between departments. Third-party Product Sales: Promote and sell third-party financial products in partnership with leading institutions, ensuring regulatory and compliance standards are met. Customer Service Excellence: Deliver best-in-class customer service by promptly addressing client inquiries, concerns, and service requirements. Ensure timely and accurate documentation, onboarding, and service delivery for all clients. Qualifications and Skills: Graduate/Postgraduate in Finance, Commerce, or related fields. Proven track record in HNI/NRI relationship management within the banking/financial services industry. Strong product knowledge across banking and investment offerings. Excellent communication, interpersonal, and negotiation skills. Ability to work independently as well as in a team-oriented environment.

Role & responsibilities Set and achieve high performance targets for Current Accounts & Saving Accounts (CASA) both in terms of nos. and also in terms of value through Sales Manager & team of Sales Officers and Business Correspondent Manager & network of Customer Service Points. Set and achieve high performance targets for sales of third party products like Insurance, Mutual Funds, etc. through Sales Manager and team of Sales Officers and Business Correspondent Manager & network of Customer Service Points. Set and achieve high performance targets for high value customers like high net worth individuals, government departments, societies, trusts, salary accounts, etc. through Relationship Manager. Provide high quality service to existing & new customers who walk-in to the Branch through Branch Operations Manager and team of Customer Service Officers. Actively generate & pass-on leads for cross-sell products like Gold Loan, Two-Wheeler loan, Car Loan, Home Loan, etc. sourced through the entire Branch team and network of Customer Service Points. Ensure 100% compliance to Policies & Processes and all regulatory matters of RBI and other statutory bodies. Recruit, onboard, mentor, review, train & develop and retain Branch Staff. Prepare MIS & other reports and necessary corrective and preventive action. Manage productivity and overall morale of branch team members. Liaising with CPCL, marketing team and other verticals for timely account opening, service enhancements and sales initiatives.

To acquire high-end Current and Savings Accounts (CASA) through open market sourcing and drive cross-selling of other banking products and services, ensuring customer activation, retention, and a seamless transition to branch banking. Key Responsibilities Responsibility: 1: Acquire high-value Current Accounts through open market leads and achieve monthly CASA targets. Ensure strict adherence to bank policies, including KYC and AML compliance. 2: Ensure seamless onboarding and handover of new customers to the branch banking team for long-term engagement. 3: Drive early activation of accounts (within M1 and Q1): ensure customers maintain Average Quarterly Balance (AQB), initiate transactions, achieve 75% internet banking penetration, and 50% DSB (Digital Savings Bank) penetration. 4: Conduct lead generation activities in the catchment area through direct sourcing, networking, and promotional events.5Identify and generate leads for cross-selling; coordinate with Branch Manager and product teams (RBL, Trade, FX, CMS/DSB, etc.) to deliver comprehensive banking solutions. Qualifications & Experience Education : Minimum: Graduate Preferred: MBA with IRDA certification Experience : 1- 5 years of experience in acquiring New-to-Bank Current Accounts, preferably in the SME segment In-depth knowledge of commercial catchments and local business ecosystems Fluency in the local language is essential Competency Requirements Technical Skills Computer Proficiency : Strong knowledge of MS Excel Banking Knowledge : Basic understanding of Business Banking products including Trade, Forex, and CMS is desirable Behavioral Skills Communication : Strong verbal and written communication skills; fluency in English Sales Acumen : Target-driven with a proven track record in customer acquisition and relationship building Teamwork & Coordination : Ability to collaborate with internal teams to deliver value-added services to clients

Role & responsibilities Must have experience in the BFSI domain and should have led at least one end-to-end program implementation within the last two years, preferably involving banking products in areas such as Corporate Banking or Channel Banking or Payments, or Transaction Banking . Strong understanding of project management and delivery practices , with a proven track record of managing projects using Java technologies in the banking domain. In-depth knowledge of Corporate Banking, Channel Banking, Payments , and Transaction Banking solutions is essential. Should hold a recognized Project Management certification such as PMP and/or Agile certification , with solid practical experience in Agile methodologies. Must possess strong technical acumen , particularly with Hybrid Cloud Technologies , and the ability to effectively communicate technical concepts to stakeholders. Demonstrated expertise in client engagement , as well as managing budgets, costing, resources , and vendor relationships . Proficient in using project management tools such as MS Project . Solid technical foundation with a good understandingor hands-on experiencein software development and web technologies . Preferred candidate profile Proven experience in program management, leading complex solution development within a matrix organizational environment. Strong track record of engaging and collaborating with CxOs and executive leadership in client organizations. Hands-on experience working with cross-functional teams across various disciplines. International exposure, particularly in regions such as APAC and the Middle East, will be considered an added advantage. Extensive project management experience with a proven ability to manage multiple projects simultaneously. Willingness to travel as required, with no constraints on mobility or location. Education B.Tech/B.E. in Any Specialization or UG or PG Graduates

1. Sourcing new customers, enhancing existing relationships, analysing needs, and cross-sell products & services. 2. To create new customers and also enhance the existing relationship with customers by analyzing/her needs, deepening the book value.

1. Sourcing new customers, enhancing existing relationships, analysing needs, and cross-sell products & services. 2. To create new customers and also enhance the existing relationship with customers by analyzing/her needs, deepening the book value.

1. Sourcing new customers, enhancing existing relationships, analysing needs, and cross-sell products & services. 2. To create new customers and also enhance the existing relationship with customers by analyzing/her needs, deepening the book value.

Role & Responsibilities Own Product Strategy and Roadmap for WGS NetOxygen Loan Origination System/Point of Sale System Ability to translate product strategy into a Product Roadmap both from an innovation and compliance perspective Incubate innovative ideas and build differentiators Represent WGS and a leader of product team Network with the Lenders, Analysts, Sales and Implementation teams to keep the roadmap at the cutting edge Mentor a team of product managers to detail the roadmap for execution Accountable for ROI on the product investments Mandatory Skills: Retail Banking. Experience: 8-10 Years.

The Sales Manager - CASA will lead efforts to drive sales of Current and Savings Accounts (CASA) for the bank. The role includes setting sales targets, developing strategies to acquire new clients, and managing the CASA sales team. The Sales Manager will also be responsible for maintaining high levels of customer satisfaction and ensuring that the branch meets its CASA growth targets. Strong sales and leadership skills are crucial for success in this role.

Job Profile : Front desk Officer, banking operations, Customer Service officer, internet banking, ,Documentation Officer, Business Developing Executive,Acqsution Manager, personal banker, for freshers/ experience both can apply...

Role & responsibilities Retail Banking Sales Preferred candidate profile Raipur Local

Job Title: Senior Architect (Transfer Agency & Process) Key Responsibilities As a Senior Architect (Transfer Agency & Process), you will: Solution Architecture & Design: Leverage deep domain knowledge of transfer agency functions to design and build executable business processes and API flows, aiming to create exceptional customer experiences. Requirements Translation: Understand complex customer requirements and translate them into actionable, workable technical solutions and architectural designs. Process Optimization: Drive problem-solving initiatives to enhance existing business processes and optimize new solution implementations within the Transfer Agency domain. Domain Expertise Application: Apply good working knowledge of Equities, Bonds, and Mutual Funds to ensure solutions are functionally robust and industry-aligned. Technical Integration: Design and define API flows and processes, ensuring seamless integration of new solutions within the existing technical landscape. Stakeholder Management: Manage relationships with various stakeholders, ensuring clear communication and alignment on project goals and deliverables. Project Execution & Follow-through: Demonstrate a detail-oriented approach with a strong ability to self-motivate and follow through on projects, even under pressure. Team Collaboration: Collaborate effectively with development teams, ensuring technical solutions accurately reflect business needs. Mandatory Skills & Experience Domain & Technical Proficiency: Transfer Agency Expertise: Deep domain knowledge of transfer agency functions and expertise in creating a wow customer experience . Financial Products: Good working knowledge of Equities, Bonds, and Mutual Funds . Process Design: Adept at problem-solving and building executable business processes . API & Process Design: Tech-savvy with good working knowledge of building API flows and processes . Experience & Qualifications: 10+ Years of experience in a relevant senior role, such as a Business Analyst, focusing on problem-solving and process architecture. University Degree or equivalent in Computer Science, Engineering, Commerce, Business Administration, Finance, or similar. Essential Professional Skills Communication: Good communication skills for effective stakeholder interaction and team collaboration. Team & Stakeholder Management: Proven skills in team management and stakeholder management . Analytical & Problem Solving: Strong ability to understand customer requirements and translate them into workable solutions. Detail-Oriented & Independent: A proven track record of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects . Pressure Management: Able to work independently and work under pressure . Certifications (Advantage): Holder of professional certifications such as PMP, Six Sigma will be an advantage.

Required Abilities: Good communication, quantitative, and sales skills. Ability to perform independently and with minimal supervision. Required Work Experience : Business Banking Officer Degree : Bachelor of Business Studies - BBS | Bachelor of Commerce - BCom Required Knowledge : Good knowledge of lending policies, compliance, and procedures. Strong professional, appearance, dress, attitude, interpersonal and communications skills. Extensive knowledge of retail banking services. Required Skills : Business Banking, Relationship Banking, Communication, Bank Relationship Management, Bank Management Primary Responsibility : Identify customer needs and utilize all available resources to foster new business relationships. Meet quarterly goals through small business loans, deposits, product sales, and other opportunities.

Job Title: Finacle Platform Engineer (PE) Experience Level Minimum 10 years of product experience Key Responsibilities As a Finacle Platform Engineer (PE), you will: Finacle Product Expertise: Leverage deep product experience in Finacle Core Banking (Infosys/Edgeverve), including Finacle 11 requirements, product capabilities, and customization architecture. Customization & Integration: Perform Finacle core customization with hands-on knowledge in REST API integration. Handle Finacle interfacing requirements using Custom and Product APIs (Connect 24, Finacle Integrator). Technical Development: Apply expertise in Oracle (SQL, PL/SQL, Stored Procedures, Triggers, Functions) best practices related to Finacle. Work with Finacle scripting, Unix shell scripting, and report designing. Modern Technologies: Utilize Node.js and Kubernetes (k8s), with hands-on experience in BAF and Micro batches. Finacle Operations: Understand and work with Finacle customization flows (New custom menu, Reports - MRT & Jasper, Batch job, Product menu customization, FI, EOD-BOD process, and debugging). Architecture & Design: Ensure the quality of technical and application architecture and design of systems across the organization. Research and benchmark technology against best-in-class solutions. Leadership & Mentorship: Effectively manage a team, increasing their productivity and effectiveness by sharing deep technical and functional knowledge. Standards & Methodologies: Adhere to best coding, security, unit testing, and documentation standards. Work within an Agile methodology. Mandatory Skills & Experience Technical Proficiency: Finacle Core Banking: Minimum 10 years of product experience in Finacle Core Banking (Infosys/Edgeverve), including Finacle 11 requirements and product capability. Finacle Customization: Hands-on knowledge of Finacle core customization , including REST API integration and understanding of Finacle Product Architecture & Customization layers. Finacle Interfacing: Experience handling Finacle Interfacing requirements (Custom and Product APIs/Connect 24/Finacle Integrator). Database: Experience in Oracle (SQL, PL/SQL, Stored Procedures, Triggers, Functions) best practices related to Finacle. Scripting: Experience in Finacle scripting and Unix shell scripting . Web Technologies: Experience on Node.js along with k8s . Finacle Operations: Understanding of Finacle customization flow (New custom menu, Reports - MRT & Jasper, Batch job, Product menu customization, FI, EOD-BOD process and debugging). Microbatches: Hands-on experience in BAF and Micro batches . Finacle Integrator: Good understanding of Finacle Integrator and feasible enhancements. Finacle Modules: Familiarity with Finacle CRM and Admin module (FINFADM/SSOADM/FININFRA). Experience & Qualifications: Degree/Postgraduate in Computer Science or related field (or equivalent industry experience). Minimum 10 years of product experience in Finacle Core Banking. Experience in Agile methodology . Good understanding of Banking domain and terminologies . Finacle certification from Infosys is an added advantage. Essential Professional Skills Leadership: Ability to effectively manage a team, increasing their productivity and effectiveness. Self-Motivation: Self-motivator and self-starter, ability to own and drive tasks without supervision. Collaboration: Works collaboratively with teams across the organization. Communication: Excellent soft skills and interpersonal skills to interact and present ideas to Senior and Executive management. Quality & Standards: Experience in following best Coding, Security, Unit testing, and Documentation standards and practices. Research: Ability to effectively research and benchmark technology.

Urgent hiring for Kotak Mahindra Bank Ltd. For the Post of Video KYC Officer (V-KYC) for Noida & Thane-(West) Locations. => This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary + high incentives. => Be part of fastest growing digital sales channel in financial services industry. => This will be permanently working from office only (Not a Work From Home). ========================================================================= Job Designation: Video KYC Officer (V-KYC) Role Category: Customer Services (Inbound- Video Call & Voice Process) Job Grade: Assistant Manager M-1 Job Locations: Thane -West (Wagle Estate) And Noida (Sec-16 & Sec-125) Location. Payroll: This is Permanent Bank Payroll job of the Kotak Mahindra Bank Ltd. Eligibility/Experience Criteria: # Candidate must be carrying at least 6 Month of experience in KYC Documentation & Customer Service (Inbound) with sales into Banking & BFSI sectors. # Other than Banking or BFSI like any Customer Service Inbound & Outbound with Sales, Branch Sales or relevant to our this Job Deception also can apply. Job Description & Responsibility: Handle inbound Video calls of the customers to complete the full KYC. Verify the details submitted by the customer while opening the account and Documents submitted are matching. Ensure KYC is completed by the right party only. Should maintain a good relationship with the customer throughout the KYC process. Cross-sell other banking products. Give complete and correct information on all the products pitched to the customer. Take call backs in case the customer is busy and ensure the follow up is done on time. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Meet targets on conversion and Cross selling as defined from time to time. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Shifts Timings & Offs: => Working Day-: 6 Days working in a week. => Weekly offs: One fixed off on Sunday and 2nd & 4th Saturday rotational off. => Shift Timing for Male-: Any of 9 Hours Shifts can be offered from 7.00 AM to 11.00 PM. (No Night Shift). => Shift Timing for Female-: Any of 9 Hours Shifts can be offered from 7.00 AM to 8.00 PM. (No Night Shift). => This is "Contact Centre Branch" (Non-Branch Banking) based Job, => This is completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work. Candidate Desire Profile: Must be Good Communication skills Verbal & Written. Good listening skills and strong communication abilities. Flexible to get scattered 6 Week Offs in a month with 9 hours with late evening shifts. Age should be 20-30 years only (Male & Female Both can apply). Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity. Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers. Team player Candidate must be able to work effectively with all levels of the organization. Salary Package: => Annual CTC of Rs.2.75 to 3.40 Lac per annum plus performance based high Incentives. (Monthly In-hand/Net Salary would be 17000/- to 25000/- per month. => Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy). Education Qualification: => Minimum Graduate with any stream Or => Post Graduate with any stream. How To Apply : => Interested candidates need to apply on same or Send / forward CV's/Resumes at : hr.careerem@gmail.com | And write in the subject line "Kotak-V-KYC-291" If your CV / profile got shortlisted with us then we will contact you back. Regards Career Empower (Hr-Team)

Urgent hiring for Kotak Mahindra Bank Limited. For the Post of Phone Banking officer (PBO) For Thane-(West) Location. => This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary + high incentives. => Be part of fastest growing digital sales channel in financial services industry. => This will be permanently working from office only (Not a Work From Home). ================================================================================= Job Designation: Phone Banking Officer Job Grade: Assistant Manager-M1 / Deputy Manager-M2 Job Locations: Thane-West (Maharashtra) This is "Contact Centre Branch" (Non-Branch Banking) based Job, Completely In-house / Office-based profile. Must be Experience: # Must be having at least 1 Year of experience into any kind of Customer Service with Voice/Calling with BPO, IT, Banking, BFSI & any other industry can also apply. # Fresher candidate with Good Communication skills also can apply). Job Description: Must be excellent communication skills Verbal & Written. Good listening skills and strong communication abilities. Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts. To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction. To identify and convert the opportunities for cross selling (banking product) on customer's call. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Shifts Timings & Offs : => Shift Timing- This is 24x7 based rotational shift, Should be comfortable to work in night shift also. => Weekly 5 days of working and any of 9 Hours Shifts can be offered. => For Females: Any of 9 Hours Shifts can be offered from 7.00 AM to 8.00 PM. (No Night Shift). => Two Weekly offs Two rotational weeks off (You may need to work on Sundays and Holidays as well). Candidate Desire Profile: Must be excellent communication skills Verbal & Written. Good listening skills and strong communication abilities. Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts. Age should be 20-30 years only. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity. Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers. Team player Candidate must be able to work effectively with all levels of the organization. Salary Package: Annual CTC of Rs.2.75 to 4.25 Lac per annum plus performance based high Incentives. Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy). Education Qualification: Minimum Graduate with any stream Or Post Graduate with any stream. Hoe To Apply : => Interested candidates need to apply via Naukri.com by clicking apply link on same the page or N eed to share updated CV's/Resumes at : hr.careerem@gmail.com | And write in the subject line "Kotak-PBO-278" or => Also can share updated CVs / Resumes via WhatsApp on: +91-96436-87646 (Write in the subject line "Kotak-PBO-278" if your CV / profile got shortlisted with us we will contact you back. For Any kind of assistance or query call us: Between 10.00 am to 5.00 pm only (do not call beyond the timings) Mobile Number +91- 96436-87646. Regards Career Empower (Hr-Team) On Behalf of Kotak Mahindra Bank

Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) Mandatory Skills: Retail Banking.