Restaurant General Manager

You will have the responsibility for the profitability and overall operaon of the restaurants of Hongs Kitchen.

A majority of time will be spent in leading the team to meet Guest expectations and training new members as required. You will have to be creative in building sales programs to leverage business opportunities and thus create a competitive spirit and atmosphere of pride.

Responsibilities

• Leads Operational Excellence and the Guest Experience:

a) To ensure self and team handles all Guest concerns

b) To responds to all Guest feedback with action plans to address opportunities

c) To coach team on hospitality standards

d) To communicate Guest feedback to the team and involve in action plans to resolve issues

e) To empower the team to satisfy Guest needs and resolve concerns

f) To ensures all training and reference materials are available and used by the team

g) To execute processes that ensure the restaurant meets safety and sanitation standards

h) To execute processes that ensure inside and outside cleanliness standards are met

i) To ensure all shifts are appropriately staffed to achieve service with speed goals

• Builds Team Talent:

a) To handle all employee concerns with a sense of urgency

b) To treat all team members fairly and with respect

c) To provide coaching to team members to improve performance and ensure their growth.

d) To recognize team members for demonstrating desired behaviour and performance

e) To ensure no team members is placed in position until all training is complete

f) To provide regular communication to team including goals and results

g) To use team member feedback to improve restaurant performance

h) To source, trains, retains, and develops team members that improve the Guest experience

i) To execute team service through effective scheduling, cross training, and deployment

j) To hold team members accountable for their behaviour and performance

k) To delegate appropriately to team based on their skill level

l) To execute development plans for talented team members to grow their career

m) To maintain appropriate staffing levels to meet business needs

• Drives Sales Growth:

a) Owns local store marketing in trade area, becoming integrated into the community

b) Executes new product rollouts including team training, marketing, and sampling

c) Sets goals and tracks results

d) Involves ensure team by communicating goals, results, and acon plans

e) Ensures each shift is appropriately staffed to meet hospitality with speed goals

f) Ensures the restaurant is well maintained including cleanliness

g) Ensure all products are available to Guests every shift and execute all products to standard

h) Utilizes appropriate suggestive selling

i) Manages Profit & Loss and Restaurant Compliance:

Preferred candidate profile

You should have around 2-3 years of relevant experience in Retail/ QSR Industry at Managerial Level

• Hotel Management Degree/Diploma
• Ability to drive business growth through leveraging deep consumer/customer insights
• Appetite to learn quickly and work with a sense of urgency
• Result oriented, hands on approach, quick acon approach
• Excellent Communication Skills, Conflict Management Skills, Team Building Skills & Problem Solving Skills