Restaurant Captain

Job Description

Key Responsibilities Guest Interaction : Welcome and greet guests warmly, ensuring they feel valued. Present menus, provide recommendations, and answer queries regarding food and beverages. Handle special requests, dietary preferences, and complaints with professionalism. Service Oversight : Coordinate and monitor table assignments, ensuring an even flow of guests to the service team. Ensure orders are accurately taken and relayed to the kitchen or bar in a timely manner. Oversee the service staff to ensure adherence to quality and service standards. Team Leadership : Train, mentor, and supervise service staff, including waiters and stewards. Assign duties to team members and monitor performance. Step in during peak hours to support the team as needed. Operational Support : Maintain an up-to-date knowledge of menu items, ingredients, and kitchen operations. Ensure compliance with food safety, health, and hygiene regulations. Manage inventory of tableware and service supplies. Reporting and Coordination : Communicate effectively with chefs, bartenders, and managers to ensure seamless operations. Provide feedback to the management on customer experience and service gaps. Help implement service policies and standards as directed. Qualifications & Skills Previous experience in a similar role in a restaurant or hospitality setting. Excellent communication and interpersonal skills. Leadership qualities with the ability to manage a team efficiently. Good knowledge of food and beverage, including service standards and etiquette. High attention to detail and strong organizational skills. Ability to handle pressure in a fast-paced environment. Work Environment Collaborative interaction with team members and guests daily. Flexible to work during weekends, holidays, and evenings. Job Types: Full-time, Permanent Pay: ₹11,674.08 - ₹19,251.30 per month Benefits: Food provided Schedule: Day shift Experience: total work: 3 years (Preferred) Work Location: In person