Restaurant Captain

Job Summary:

The Restaurant Captain is responsible for supervising the service team, ensuring smooth operations on the restaurant floor, maintaining high service standards, and delivering a memorable guest experience. The role involves leading by example, training staff, coordinating with the kitchen, and handling guest concerns with professionalism.

Key Responsibilities:

• Greet and welcome guests in a courteous and professional manner.
• Assign and supervise section duties for waiters and stewards.
• Ensure all tables are properly set before service and cleanliness is maintained throughout.
• Coordinate between the kitchen and service staff to ensure timely and accurate food delivery.
• Handle guest complaints and queries promptly and efficiently.
• Upsell food and beverage items to enhance guest satisfaction and increase revenue.
• Monitor staff grooming and hygiene as per company standards.
• Ensure all service protocols and SOPs are followed.
• Assist in training new staff and conducting daily briefings.
• Maintain inventory and ensure proper stock levels of service tools and equipment.
• Handle cash or billing procedures when required.
• Ensure compliance with health and safety regulations.

Skills & Qualifications:

• Proven experience as a Restaurant Captain or Senior Waiter.
• Strong leadership and communication skills.
• In-depth knowledge of food and beverage service.
• Ability to manage a team and coordinate under pressure.
• Customer-oriented attitude with a passion for hospitality.
• High school diploma or equivalent; a degree/diploma in Hotel Management is a plus.
• Familiarity with POS systems and basic computer skills.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person