Restaurant Captain

Job Summary:

We are seeking an experienced and service-oriented Restaurant Captain to lead and oversee the front-of-house service team. The Captain ensures smooth daily operations, exceptional guest service, and coordination between the kitchen and service staff. A key part of the role is to maintain high standards of hospitality while managing service efficiency.

Key Responsibilities:

• Supervise and guide waitstaff and service team during daily operations and special events.
• Greet guests warmly, present menus, and assist with recommendations and order taking when needed.
• Ensure food and beverages are served promptly, professionally, and to quality standards.
• Coordinate closely with kitchen and bar staff for accurate and timely order delivery.
• Address and resolve guest complaints or concerns quickly and professionally.
• Assist the Restaurant Manager with training new staff and monitoring performance.
• Maintain cleanliness and proper setup of dining areas, including table settings and service stations.
• Ensure adherence to hygiene, safety, and sanitation standards.
• Oversee opening and closing duties of the restaurant.
• Monitor table turnover and manage reservations or seating plans during peak hours.
• Upsell menu items and promote specials or high-margin items.
• Maintain and monitor inventory of service-related items (cutlery, linen, condiments, etc.).

Requirements:

• Minimum 2–3 years of experience in a similar supervisory/service role in a restaurant or hotel.
• Excellent communication and interpersonal skills.
• Strong knowledge of food and beverage service standards.
• Ability to lead a team and resolve conflicts under pressure.
• Polished appearance and professional demeanor.
• Flexible to work evenings, weekends, and holidays as required.
• High school diploma or equivalent; hospitality training preferred.

Preferred Skills:

• Experience with POS and reservation systems.
• Knowledge of wine and beverage pairings.
• Multilingual abilities (if applicable to clientele).

What We Offer:

• Competitive salary with service charge (if applicable).
• Meals on duty and staff uniform.
• Training and opportunities for career growth.
• Supportive and professional work environment.

Job Type: Full-time

Pay: ₹20,000.00 - ₹24,000.00 per month

Work Location: In person