Restaurant Captain

The Service Captain will lead the front-of-house team, ensure smooth daily operations, maintain high service standards, and create a memorable dining experience for every guest. This role requires strong hospitality experience, customer-handling skills, and leadership ability.

Key ResponsibilitiesCustomer Service & Guest Experience

• Greet and welcome guests with warmth and professionalism.
• Ensure guests receive prompt, friendly, and attentive service.
• Handle customer queries, complaints, and feedback with patience and a positive attitude.
• Maintain a clean, comfortable, and inviting ambience at all times.

Team Leadership & Coordination

• Supervise and guide service staff during shifts.
• Allocate tables, assign duties, and ensure smooth coordination between front-of-house and kitchen teams.
• Conduct pre-shift briefings and communicate daily goals or updates.
• Train new service staff on service standards, customer interaction, and café operations.

Operational Excellence

• Ensure service processes follow café protocols and hygiene standards.
• Oversee order accuracy and timely delivery of food & beverages.
• Monitor inventory of service items and report shortages.
• Assist in managing billing processes and POS systems.

Qualifications & Skills

• Education: Diploma/Degree in Hospitality Management (preferred).
• Experience: 0–3 years in hospitality, customer service, or café/restaurant operations.
• Strong communication and interpersonal skills.
• Excellent customer-handling and problem-solving abilities.
• Leadership qualities with the ability to motivate and manage a team.
• Ability to work in a fast-paced environment with a positive attitude.

Additional Requirements

• Willingness to work flexible shifts, including weekends and holidays.
• Professional appearance and grooming standards.
• Strong sense of responsibility and attention to detail.

Benefits

• Competitive salary
• Free Stay
• Staff meals
• Training and skill development
• Growth opportunities within the café

Job Type: Full-time

Pay: From ₹14,000.00 per month

Benefits:

• Food provided

Work Location: In person