Resource Planning Analyst

Job Title:

Shift time:

Experience:

Assignment Length:

Location:

The roles and responsibilities:

• Support Resource Planning Team

  : Monitor, forecast, and plan demand for queue volume, including short-term and medium-term forecasting.

• Data Analysis

  : Perform strong data analysis using SQL or Python, with Java as a mandatory skill for developing and creating skilled routing for reviewers.

• Forecasting:

  Analyze data, identify trends, and augment forecasting abilities for trust operations (trust and safety team), focusing on back-office work rather than direct customer interaction

• Workforce Management Tools

  : Utilize workforce management software, specifically "Nice," for scheduling and operational planning, to support forecasting and staffing decisions..

• Programming Requirement

  : Java is mandatory, plus either SQL or Python, mainly for data analysis and automation tasks..

• Collaboration

  : Partner closely with engineering and operations teams to understand new launches, product changes, and project-driven work, and to share analysis and recommendations, especially for data-driven decision-making and process improvements.

• Reporting & Recommendations:

  Provide outlooks for the next three to six months, inform operations of trends and challenges, and recommend staffing adjustments as needed.