Resident Engineer

Job Summary:

The Resident Engineer will be responsible for providing on-site IT support services, including call logging, asset management, vendor coordination, and troubleshooting computer hardware, peripherals, and networking issues. The role involves day-to-day user support and ensuring smooth functioning of IT infrastructure.

Key Responsibilities:

• Handle helpdesk operations including call logging and issue tracking
• Perform asset management and maintain IT inventory records
• Coordinate with vendors for IT hardware servicing and warranty claims
• Provide first-level support for desktops, laptops, printers, and other peripherals
• Troubleshoot Local Area Network (LAN) and connectivity issues
• Install and configure printers, scanners, and basic software
• Join systems to domain and configure VPN access for remote users
• Maintain documentation for all support activities and asset records

Requirements:

• Diploma or B Tech
• 0–1 years of experience in IT helpdesk or desktop support role
• Basic understanding of networking, Windows OS, and domain environments
• Familiarity with antivirus tools, VPN, and printer configuration
• Good communication and interpersonal skills
• Ability to work independently and manage time effectively

Job Type: Contractual / Temporary
Contract length: 12 months

Pay: ₹10,000.00 - ₹12,000.00 per month

Location:

• Kochi, Kerala (Required)

Work Location: In person