Reservations Ticketing Specialist

About the job

Designation -

The main purpose of the job is to support the Key Account Managers (KAM) and Country Sales Managers (CSMs) with keeping a professional administration of the (contracted) sales, handling complex usage & budget management, routinely maintaining country-wide portfolios, and enhancing the productivity of the sales teams by assisting them in sales development activities and support with technical expertise to manage complex queries.

Key Competencies

1. Contract Management of trade and corporate accounts:

• Manages all contract conditions negotiated by the account managers to ensure they are correctly entered in relevant tools and timely administrated in the various databases to have continuous and up-to-date insight into the performance of the account in liaison with commercial colleagues
• Produces legal contracts based on a template, performs a quality check of the stipulated conditions, and sends this with the correct instructions to the account manager for validation or amendment
• Maintains records and a regional overview of the contracts in the database

2. General Sales Support Administration:

• Handling Comflex Waivers:
• Processes and decides on administrative waivers (sickness, death, etc.);
• Performs research on Commercial waivers and fare matching for the account managers.
• Ensures general queries (Shared Support) are responded to promptly.
• Partake in preparing RSSU Monthly Dashboard, Group Report and other ad-hoc activities reports to ensure follow-up and completion of all RSSU activities

3. Prospection

• Conducts prospection research based on country parameters to produce qualitative leads for the Sales Teams from existing databases
• Maintains status report of qualified leads on Salesforce

4. Servicing and related solutions to the account managers in case of a disruption/emergency.

5. Participate in projects to continuously improve the service quality and processes of the RSSU

Job Requirements: knowledge, learned disciplines, experience

• Education: Graduation
• Fluent in English
• Minimum 1-2 years of experience in consumer services/sales/operations or customer relations, preferably in the travel or hospitality industry
• Knowledge of Sales Tools & Ticketing experience is a plus
• Important to have a basic knowledge of GDS/1A and MS Office

Job-Requirements: Competencies

• Adaptability
• Teamwork
• Attention to detail & quality focus
• Communication
• Digital adaptability: quick to learn new tools
• Drive
• Open to feedback

The list of tasks mentioned above is not exhaustive but indicates the purpose and the content of this role.

If you have the required qualifications and experience and are excited about working for one of the leading European airlines, and you reside in Delhi/NCR, please send us your resume at mail.qsdelrecruitment@airfranceklm.com

Note: Only those candidates shall be contacted from the recruitment team who are eligible as per the job description.