Purpose of the Job In line with Group strategies and Quality Standards, supervises all activities in the station in order to guarantee an excellent customer service, to ensure cost effectiveness of operations handling, sales development and to comply with safety and security requirements. Key Responsibilities While on duty, responsible for the overall performance of his/her station by assisting the station management to the agreed upon Group standards of safety and security, quality and customer satisfaction, ground handling punctuality, maximum use of aircraft capacity, cost per seat and EU/EASA regulations. In compliance with the Group Quality and Safety Standards supervises all activities in the station in order to ensure on-time flight departure, safety, security and customer satisfaction. Core activities: • Is responsible for the commercial preparation of the aircraft (overbookings, IRROPS, delays etc) • Monitors efficiency of local set up and full compliance with the AFKL guidelines as set forth in the different manuals • Supervises passenger and aircraft handling and will monitor compliance of subcontractors with mandatory procedures including ramp safety requirements. • Adopts all necessary actions to treat all types of irregularities and liaises with the respective CCO/OCC • Will initiate instantaneous corrective actions on commercial incidents with passengers to maintain the passenger satisfaction. • Manages cabin crew logistics and informs them of irregularities, if applicable. • Regularly executes quality controls to ensure compliance with EASA/EU regulations/ OPS1 requirements • Monitors quality results, ensures station compliance with quality standards and will participate in the station quality action plans. • Ensures implementation of the Local Emergency Plan to allow immediate and efficient treatment of any crisis situation. 2.In line with the local Human Resource policies and under the supervision of the local station management manages and coaches a group of agents (including 3rd parties) in order to enhance performance and to increase staff satisfaction. Core activities: • Manages the station team* handling the flight when on duty • Leads and coaches direct reports, actively supporting their development. • Appraises staff in line with the Establishment HR policies and procedures for direct reports, if applicable, and will provide pertinent feedback, as applicable, for functional reports. Main Interfaces • Passengers • Station team – as applicable the Deputy/Duty Station Managers, Customer Services Supervisors & Agents • Colleagues in the Establishment/Area • Outstation Area Manager/ Support managers / Regional Station Manager / Station Manager • International Stations Management and support organizations (SPL.AL &/or DE. EI) • General, Country/Commercial Manager; HR & Accounts Manager • 3rd parties – handling agents, catering, baggage delivery agents etc. • Technical departments, Catering, Cargo, Crew divisions & Procurement • Airline representatives in case of 3rd party handling • Airport authorities / FRRO / DGCA / BCAS amongst others Job Requirements: knowledge, learned disciplines, experience • Age group - 25 to 35 yrs • Education/Knowledge – Graduate (in any discipline) • 5-7 years of experience, on commercial side • Strong knowledge of all airport operations (passenger handling, baggage, weight and balance, crew handling, catering, safety and security regulations, ramp and flight operations). • Working knowledge of reservations & ticketing (Altea RES), DCS (Altea DC / Ramp FM) and World Tracer. • Team Management experience. • Fluent in English. State language, French (and Dutch) an advantage. Competencies • Technical/professional Knowledge • Safety Awareness • Decisiveness • Customer / Quality Focus • Teamwork • Stress Tolerance • Excellence • Initiative • Managing Performance If you have the required qualifications and experience and are excited about working for one of the leading European airlines, and you reside in Delhi, and you are willing to re-locate to other metro cities if required in the future, please send us your resume at m ail.qsdelrecruitment@airfranceklm.com Show more Show less
About the job Designation - Regional Sales Support Coordinator The main purpose of the job is to support the Key Account Managers (KAM) and Country Sales Managers (CSMs) with keeping a professional administration of the (contracted) sales, handling complex usage & budget management, routinely maintaining country-wide portfolios, and enhancing the productivity of the sales teams by assisting them in sales development activities and support with technical expertise to manage complex queries. Key Competencies 1. Contract Management of trade and corporate accounts: Manages all contract conditions negotiated by the account managers to ensure they are correctly entered in relevant tools and timely administrated in the various databases to have continuous and up-to-date insight into the performance of the account in liaison with commercial colleagues Produces legal contracts based on a template, performs a quality check of the stipulated conditions, and sends this with the correct instructions to the account manager for validation or amendment Maintains records and a regional overview of the contracts in the database 2. General Sales Support Administration: Handling Comflex Waivers: Processes and decides on administrative waivers (sickness, death, etc.); Performs research on Commercial waivers and fare matching for the account managers. Ensures general queries (Shared Support) are responded to promptly. Partake in preparing RSSU Monthly Dashboard, Group Report and other ad-hoc activities reports to ensure follow-up and completion of all RSSU activities 3. Prospection Conducts prospection research based on country parameters to produce qualitative leads for the Sales Teams from existing databases Maintains status report of qualified leads on Salesforce 4. Servicing and related solutions to the account managers in case of a disruption/emergency. 5. Participate in projects to continuously improve the service quality and processes of the RSSU Job Requirements: knowledge, learned disciplines, experience Education: Graduation Fluent in English Minimum 1-2 years of experience in consumer services/sales/operations or customer relations, preferably in the travel or hospitality industry Knowledge of Sales Tools & Ticketing experience is a plus Important to have a basic knowledge of GDS/1A and MS Office Job-Requirements: Competencies Adaptability Teamwork Attention to detail & quality focus Communication Digital adaptability: quick to learn new tools Drive Open to feedback The list of tasks mentioned above is not exhaustive but indicates the purpose and the content of this role. If you have the required qualifications and experience and are excited about working for one of the leading European airlines, and you reside in Delhi/NCR, please send us your resume at mail.qsdelrecruitment@airfranceklm.com Note: Only those candidates shall be contacted from the recruitment team who are eligible as per the job description.
About the Job This is a full-time on-site role for a Finance Apprentice - Taxation located in Gurugram. Duration: 1 Year (Candidates available for a 1-year apprenticeship should apply.) Stipend: as per industry norms Key Responsibilities: Preparation of tax accounting calculations Analysis of financial data of a complex nature Analyze information to prepare accurate tax reports and develop a collaborative relationship with customers & colleagues Carry out tax research and summarize findings To assist clients in tax matters and to clarify issues in tax law Job Requirement: Fresher B.com (honors) Excellent knowledge of Microsoft Office Excellent communication skills Fluency in English and Hindi (both verbal & written) Tech savviness Adaptability Problem solving Time management Key skill requirements: Strong data entry skills Proficiency in English & Microsoft Excel. Knowledge of basic accounting principles and bookkeeping High degree of accuracy and attention to detail Note Only those candidates shall be contacted from the recruitment team who are eligible as per the job description.
As a Finance Apprentice - Taxation, you will be responsible for: - Preparation of tax accounting calculations - Analysis of financial data of a complex nature - Analyze information to prepare accurate tax reports and develop a collaborative relationship with customers & colleagues - Carry out tax research and summarize findings - To assist clients in tax matters and to clarify issues in tax law Qualifications required: - Fresher - B.com (honors) - Excellent knowledge of Microsoft Office - Excellent communication skills - Fluency in English and Hindi (both verbal & written) - Tech savviness - Adaptability - Problem solving - Time management Please note that only candidates who meet the eligibility criteria as per the job description will be contacted by the recruitment team.,
About the Job To manage an individual portfolio consisting of travel agencies and corporate accounts. Drive sales and increase market share of Air France and KLM in the region to realize NTR and nett margin within the scope of the Establishment Business Plan. Key Responsibilities 1. Manage own portfolio Core Activities: Manages the portfolio to farm revenues and hunt new revenue opportunities so as to grow it. Negotiates corporate and trade agreements under the policy set by the Management Sets sales visits as per head office guidelines Manage and optimize the planning of visits accordingly to customer segmentation, targets of visits and sales lead actions (as per set parameters) Uses the head office tools to efficient visits SFDC, QlikView Pro-actively translates and does analysis based on various MIS reports (forward bookings, reports, MIDT etc.) into commercially viable sales actions For Pan India accounts take responsibility in active management with all stakeholders trade or corporate Launches actions designed for companies and distribution network with targeted customers and defined ROI Provides timely and reliable market information to the sales manager and other departments To ensure a quality of service and of commercial follow-up as per head office guidelines Promote product developments across customer segments Ensure follow-up on previous sales calls and outstanding issues. Coaches travel agents on Air France, KLM and SkyTeam procedures and new products Contributes to the settlement of any after-sales claims in the shortest time in cooperation with customer relations Coordinate with partner airlines where relevant e.g. Delta Airlines 2. Gathers and analyses market intelligence to provide reliable reporting to the sales manager Core Activities: Evaluates Business potential of existing and new markets. Monitors and reports on competitors activities as per compliance guidelines Monitors and interprets statistics 3. Build customer Loyalty Core Activities: Builds and maintains relationships with clients. Advises loyal customer on routing, pricing, and/or other policies to optimize sales Organizes client events to motivate, network and provide product familiarization to optimize sales Follow up on customer challenges through the travel journey 4. Develop new business Core Activities: Generate new business acquisition & Business development (maximizing new sales opportunities) Active visibility in local market at networking events to improve and maintain relationship and to hunt for new business Main Interface External: Corporate and Trade customers (including Blue Biz) Flying Blue members Partner airlines Internal: Peer group - Account Managers, Account Support, General Manager, Commercial (DC) team, Call Center, Finance team, Stations Job Requirements: knowledge, learned disciplines, experience. Sales knowledge, either by education or experience Commercial understanding (pricing, contracting) Fluent in English Competencies Results and commercial orientation Team spirit Innovation Building and maintaining relationships Problem Analysis Adaptation Impact Note Only those candidates shall be contacted from the recruitment team who are eligible as per the job description.