Purpose of the Job In line with Group strategies and Quality Standards, supervises all activities in the station in order to guarantee an excellent customer service, to ensure cost effectiveness of operations handling, sales development and to comply with safety and security requirements. Key Responsibilities While on duty, responsible for the overall performance of his/her station by assisting the station management to the agreed upon Group standards of safety and security, quality and customer satisfaction, ground handling punctuality, maximum use of aircraft capacity, cost per seat and EU/EASA regulations. In compliance with the Group Quality and Safety Standards supervises all activities in the station in order to ensure on-time flight departure, safety, security and customer satisfaction. Core activities: • Is responsible for the commercial preparation of the aircraft (overbookings, IRROPS, delays etc) • Monitors efficiency of local set up and full compliance with the AFKL guidelines as set forth in the different manuals • Supervises passenger and aircraft handling and will monitor compliance of subcontractors with mandatory procedures including ramp safety requirements. • Adopts all necessary actions to treat all types of irregularities and liaises with the respective CCO/OCC • Will initiate instantaneous corrective actions on commercial incidents with passengers to maintain the passenger satisfaction. • Manages cabin crew logistics and informs them of irregularities, if applicable. • Regularly executes quality controls to ensure compliance with EASA/EU regulations/ OPS1 requirements • Monitors quality results, ensures station compliance with quality standards and will participate in the station quality action plans. • Ensures implementation of the Local Emergency Plan to allow immediate and efficient treatment of any crisis situation. 2.In line with the local Human Resource policies and under the supervision of the local station management manages and coaches a group of agents (including 3rd parties) in order to enhance performance and to increase staff satisfaction. Core activities: • Manages the station team* handling the flight when on duty • Leads and coaches direct reports, actively supporting their development. • Appraises staff in line with the Establishment HR policies and procedures for direct reports, if applicable, and will provide pertinent feedback, as applicable, for functional reports. Main Interfaces • Passengers • Station team – as applicable the Deputy/Duty Station Managers, Customer Services Supervisors & Agents • Colleagues in the Establishment/Area • Outstation Area Manager/ Support managers / Regional Station Manager / Station Manager • International Stations Management and support organizations (SPL.AL &/or DE. EI) • General, Country/Commercial Manager; HR & Accounts Manager • 3rd parties – handling agents, catering, baggage delivery agents etc. • Technical departments, Catering, Cargo, Crew divisions & Procurement • Airline representatives in case of 3rd party handling • Airport authorities / FRRO / DGCA / BCAS amongst others Job Requirements: knowledge, learned disciplines, experience • Age group - 25 to 35 yrs • Education/Knowledge – Graduate (in any discipline) • 5-7 years of experience, on commercial side • Strong knowledge of all airport operations (passenger handling, baggage, weight and balance, crew handling, catering, safety and security regulations, ramp and flight operations). • Working knowledge of reservations & ticketing (Altea RES), DCS (Altea DC / Ramp FM) and World Tracer. • Team Management experience. • Fluent in English. State language, French (and Dutch) an advantage. Competencies • Technical/professional Knowledge • Safety Awareness • Decisiveness • Customer / Quality Focus • Teamwork • Stress Tolerance • Excellence • Initiative • Managing Performance If you have the required qualifications and experience and are excited about working for one of the leading European airlines, and you reside in Delhi, and you are willing to re-locate to other metro cities if required in the future, please send us your resume at m ail.qsdelrecruitment@airfranceklm.com Show more Show less

About the job Designation - Regional Sales Support Coordinator The main purpose of the job is to support the Key Account Managers (KAM) and Country Sales Managers (CSMs) with keeping a professional administration of the (contracted) sales, handling complex usage & budget management, routinely maintaining country-wide portfolios, and enhancing the productivity of the sales teams by assisting them in sales development activities and support with technical expertise to manage complex queries. Key Competencies 1. Contract Management of trade and corporate accounts: Manages all contract conditions negotiated by the account managers to ensure they are correctly entered in relevant tools and timely administrated in the various databases to have continuous and up-to-date insight into the performance of the account in liaison with commercial colleagues Produces legal contracts based on a template, performs a quality check of the stipulated conditions, and sends this with the correct instructions to the account manager for validation or amendment Maintains records and a regional overview of the contracts in the database 2. General Sales Support Administration: Handling Comflex Waivers: Processes and decides on administrative waivers (sickness, death, etc.); Performs research on Commercial waivers and fare matching for the account managers. Ensures general queries (Shared Support) are responded to promptly. Partake in preparing RSSU Monthly Dashboard, Group Report and other ad-hoc activities reports to ensure follow-up and completion of all RSSU activities 3. Prospection Conducts prospection research based on country parameters to produce qualitative leads for the Sales Teams from existing databases Maintains status report of qualified leads on Salesforce 4. Servicing and related solutions to the account managers in case of a disruption/emergency. 5. Participate in projects to continuously improve the service quality and processes of the RSSU Job Requirements: knowledge, learned disciplines, experience Education: Graduation Fluent in English Minimum 1-2 years of experience in consumer services/sales/operations or customer relations, preferably in the travel or hospitality industry Knowledge of Sales Tools & Ticketing experience is a plus Important to have a basic knowledge of GDS/1A and MS Office Job-Requirements: Competencies Adaptability Teamwork Attention to detail & quality focus Communication Digital adaptability: quick to learn new tools Drive Open to feedback The list of tasks mentioned above is not exhaustive but indicates the purpose and the content of this role. If you have the required qualifications and experience and are excited about working for one of the leading European airlines, and you reside in Delhi/NCR, please send us your resume at mail.qsdelrecruitment@airfranceklm.com Note: Only those candidates shall be contacted from the recruitment team who are eligible as per the job description.