Reservations Specialist

Company Description

Perfect Hands Solutions (PHS) is a technology-driven IT company headquartered in Kochi, Kerala, specializing in the Hospitality & Tourism Industry. PHS empowers small and medium accommodation providers with the latest technology, facilitating significant online business growth. The company offers a suite of cloud-based property management solutions including revenue management, review management, and social media management. PHS bridges the gap between Online Travel Agents and Tour Operators, ensuring competitive pricing and sustainable business solutions for all stakeholders.

Role Description

This is a full-time, on-site role based in Ernakulam for a Reservations Specialist. The Reservations Specialist will be responsible for managing reservation requests, providing excellent customer service, handling bookings, and coordinating with accommodation providers and travel agents. The role also involves maintaining records, processing payments, and ensuring seamless communication between all parties involved.

Must have prior experience in hotel / resort reservations.

Qualifications

• Reservations and Sales skills
• Strong Communication and Customer Service skills
• Experience in Training others
• Proficiency in handling online booking systems and cloud-based software
• Excellent organizational and multitasking abilities
• Bachelor's degree in Hospitality, Tourism, or related field is a plus
• Familiarity with the hospitality industry and local market trends