Perfect Hands Solutions Pvt Ltd

Company Description Perfect Hands Solutions (PHS) is a technology-driven company focused on the Hospitality & Tourism Industry. Headquartered in Kochi, Kerala, PHS connects accommodation providers of all sizes with online channels, tour operators, travel agents, and market aggregators. We empower small and medium accommodation providers with top-tier technology and innovative solutions that help our clients achieve significant online growth and better customer experiences. Role Description This is a full-time on-site role for a Digital Marketing Specialist located in Ernakulam. The Digital Marketing Specialist will be responsible for developing and executing digital marketing strategies to increase online presence and drive traffic to the company's web platforms. Daily tasks include managing social media accounts, analyzing web analytics, running online marketing campaigns, and creating marketing content. Additionally, the specialist will collaborate with other teams to align marketing strategies with overall business goals. Qualifications Social Media Marketing and Online Marketing skills Digital Marketing and Web Analytics skills Strong Communication skills Experience with SEO/SEM strategies Knowledge of the hospitality and tourism industry is a plus Bachelor's degree in Marketing, Communications, or a related field Show more Show less

You will be joining Moksha Stays, a prestigious collection of luxury boutique properties offering a wide range of accommodations. Each property is meticulously designed to provide guests with the highest level of luxury, including exceptional facilities, gourmet dining options, and unforgettable experiences. As a Reservations Specialist, you will be responsible for managing daily reservations and inquiries, ensuring a seamless booking process for our valued guests. Your role will also involve addressing customer service queries and concerns in a timely and professional manner, enhancing overall guest satisfaction. Collaborating closely with the sales team, you will play a key role in optimizing revenue and maximizing occupancy rates. In addition to your primary duties, you will be tasked with training and mentoring new staff members on reservation procedures and customer service standards. Your strong communication skills, coupled with a passion for delivering exceptional service, will be essential in this aspect of the role. To excel in this position, you should possess strong sales acumen and the ability to drive revenue growth through strategic reservation management. Prior experience in reservations or a related field would be advantageous, as would proficiency in reservation management software. A Bachelor's degree in Hospitality Management or a related field is preferred, although equivalent experience will also be considered. If you are a proactive, detail-oriented individual with excellent time-management and organizational skills, we invite you to join our team as a Reservations Specialist at Moksha Stays. This is a full-time, on-site position that offers a dynamic and rewarding work environment where your contributions will make a significant impact.,

Company Description Perfect Hands Solutions (PHS) is a technology-driven IT company headquartered in Kochi, Kerala, specializing in the Hospitality & Tourism Industry. PHS empowers small and medium accommodation providers with the latest technology, facilitating significant online business growth. The company offers a suite of cloud-based property management solutions including revenue management, review management, and social media management. PHS bridges the gap between Online Travel Agents and Tour Operators, ensuring competitive pricing and sustainable business solutions for all stakeholders. Role Description This is a full-time, on-site role based in Ernakulam for a Reservations Specialist. The Reservations Specialist will be responsible for managing reservation requests, providing excellent customer service, handling bookings, and coordinating with accommodation providers and travel agents. The role also involves maintaining records, processing payments, and ensuring seamless communication between all parties involved. Must have prior experience in hotel / resort reservations. Qualifications Reservations and Sales skills Strong Communication and Customer Service skills Experience in Training others Proficiency in handling online booking systems and cloud-based software Excellent organizational and multitasking abilities Bachelor's degree in Hospitality, Tourism, or related field is a plus Familiarity with the hospitality industry and local market trends