Reservations Consultant

As a Reservations Consultant in our company, your role will involve handling reservation inquiries, booking travel arrangements, and ensuring exceptional customer service to clients. You will be responsible for: - Handling customer inquiries via phone, email, or online platforms - Making and confirming reservations for flights, hotels, tours, and other travel-related services - Providing accurate information on pricing, availability, and itinerary options - Modifying or canceling reservations as requested by customers - Maintaining up-to-date knowledge of products, destinations, and promotions - Ensuring high customer satisfaction by offering timely and professional support - Maintaining records of all customer interactions and transactions - Achieving individual and team targets related to sales and customer service metrics Qualifications and Skills required for this role include: - Minimum 2 years of experience in reservations, travel consulting, or customer service - Working knowledge of reservation systems such as Amadeus, Sabre, Galileo - Strong verbal and written communication skills - Excellent organizational and multitasking abilities - Customer-centric approach with problem-solving skills Preferred qualifications: - Experience in travel and tourism or related industries - Knowledge of additional languages In addition to the job role, the company offers benefits such as cell phone reimbursement, paid sick time, and provident fund. The work location is in person with a day shift schedule. English language proficiency is required for this position.,