Reservations Agent

We are looking for a highly skilled and experienced Reservations Agent to join our team at Marriott International, Inc. The ideal candidate will have 1-3 years of experience in the hospitality industry.

• Manage and coordinate reservations for guests, ensuring seamless communication and efficient service.
• Handle guest inquiries and resolve issues professionally and courteously.
• Maintain accurate records of reservations, including guest information and room assignments.
• Collaborate with other departments to ensure smooth operations and high-quality service.
• Provide exceptional customer service, exceeding guest expectations and promoting positive word-of-mouth marketing.
• Stay updated on hotel policies, procedures, and promotions to effectively communicate with guests.

• Excellent communication and interpersonal skills are required to interact with diverse groups of people.
• Strong problem-solving skills are necessary to handle complex situations and provide effective solutions.
• Ability to work well under pressure, managing multiple tasks and meeting deadlines.
• Proficiency in using computer systems and software applications, including reservation management systems.
• Strong attention to detail is essential to maintain accurate records and reports.
• Ability to adapt to changing circumstances and priorities, demonstrating flexibility and a positive attitude.