The Reservations Manager is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.
What will I be doing
- As the Reservations Manager, you will be responsible for performing the following tasks to the highest standards:
- Make sure all team members complete the Hilton University courses and pass the tests.
- Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities as well as the service standards and requirements.
- Assist the Commercial Director / Revenue Manager to complete the hotel budget and forecast.
- Maximize room sales and revenue for the hotel, prioritizing up-selling.
- Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
- Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
- Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
- Always maintain a sales attitude, not losing any sales opportunity in the hotel.
- Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
- Note any changes in the main guest sources and market and report the trends changes to the Revenue Manager and Commercial Director.
- Make sure all commissions are correct and followed-up on promptly.
- Make sure all reject business is filed with the reasons.
- Ensure that all correspondence has been filed accordingly, with correct and updated information.
- Comply to the hotel credit policy and make sure all forecast revenues are met.
- Comply with set rooms supply and price control.
- Maintain and update guests information and sales data by reservation procedures.
- Maintain high level guest service standards.
- Ensure all information input is correct.
- Keep close attention to team members requirements, including attention to every team member s workload and duties, to fulfil operation needs.
- Maintain clean and tidy work areas at all times.
- Comply with all company policies relating to reservations.
- Comply with all systems and procedures as laid down by the hotel.
- Prioritize the quality of reservations.
- Strictly follow brand standards.
- Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
A Reservations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, b
