Reservation Executive

Job Summary:

We are looking for a detail-oriented and customer-focused Reservation Executive to manage booking processes, respond to guest inquiries, and ensure seamless reservation experiences. The ideal candidate should have strong communication skills and a passion for hospitality.

Key Responsibilities:

• Handle guest reservations via phone, email, and online platforms.
• Respond promptly to inquiries regarding room availability, rates, and services.
• Maintain and update reservation records accurately in the system.
• Coordinate with front office and sales teams to manage bookings and special requests.
• Monitor daily arrivals and departures; ensure accurate information flow.
• Upsell services and amenities to maximize revenue.
• Process cancellations, amendments, and no-shows as per policy.
• Ensure high levels of customer satisfaction by providing prompt and professional service.
• Prepare reservation reports and assist in forecasting occupancy.

Requirements:

• Bachelor's degree or diploma in Hospitality Management or related field.
• 1–3 years of experience in reservations/front office in the hospitality industry.
• Familiarity with hotel booking software (e.g., IDS, Opera, Cloudbeds).
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to work in shifts and under pressure.

Job Types: Full-time, Permanent

Benefits:

• Food provided