Reservation Associate

Company Description

tulåh Clinical Wellness is a leader in integrated wellness destinations, combining ancient Ayurvedic wisdom with modern medicine and data-driven diagnostics. Located in Kerala, South India, our luxury clinical wellness sanctuary offers personalized programs that blend traditional Ayurveda, yoga, nutrition, and advanced medical screenings. Guests from across India, the GCC, and Russia experience detox, stress relief, and rejuvenation in Kerala's lush wellness capital. Our multi-channel approach extends the tulåh experience beyond the stay, including a healthcare companion app, urban wellness centers, and bespoke at-home sanctuaries, all committed to holistic, evidence-based well-being.

Role Description

This is a full-time on-site role for a Reservation Associate, located in Kozhikode. The Reservation Associate will handle guest inquiries, process reservations, and manage booking systems to ensure a seamless guest experience. Day-to-day tasks include responding to phone and email inquiries, updating reservation records, coordinating with other departments to fulfill special guest requests, and ensuring accuracy in all bookings. The Reservation Associate will also provide excellent customer service to guests before, during, and after their stay.

Qualifications

• Reservation management and booking system experience
• Customer service and communication skills
• Attention to detail and organizational skills
• Ability to multitask and handle high-pressure situations
• Proficiency in Microsoft Office Suite
• Experience in the hospitality industry is a plus
• Fluency in English; knowledge of additional languages is beneficial
• Bachelor's degree in Hospitality Management, Business, or related field preferred