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Required Processes Associate(only Females Can apply)

2 - 5 years

2 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

  • Handle client queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  • Provide accurate information about products/services to clients through effective communication skills.
  • Maintain records of all interactions with clients using CRM software or other tools.
  • Identify opportunities for upselling/cross-selling relevant products/services based on client needs.
  • Excellent communication skills with ability to handle multiple conversations simultaneously.
  • Strong interpersonal skills for building strong relationships with clients over phone/email/chat platforms.

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