Renewals Specialist

You are a proactive Customer Success Specialist / Renewal Specialist responsible for driving customer retention and ensuring seamless renewals at Sumo Logic, Inc. In this role, you will manage renewal cycles, engage with customers to understand their needs, and identify expansion opportunities. Collaborating cross-functionally is crucial to address challenges, optimize account health, and enhance customer satisfaction. Your strong communication skills, customer-first mindset, and experience in SaaS or subscription-based businesses are key assets for success in this role. You will be involved in monitoring customer contract renewal dates, proactively reaching out to clients nearing expiration, conducting renewal discussions to address concerns, and preparing renewal quotes while negotiating terms for mutually beneficial agreements. Identifying at-risk renewals and developing targeted strategies to retain customers is essential. Additionally, working independently and in night shifts is required to meet business needs. Building strong relationships with key customer stakeholders is a priority, along with regular check-ins to assess satisfaction and product/service usage. Proactively identifying potential issues and promptly addressing them will contribute to customer success. The ideal candidate should possess a BE/BTech or BCS degree (or equivalent experience) along with 5-8 years of experience in the SaaS industry, specifically 3-5 years in a Customer Success Specialist or renewals role. A proven track record in customer success or account management, familiarity with CRM systems, and the willingness to work in US Shift from 6 PM IST to 3 AM IST are required qualifications. Desirable skills include excellent communication skills, a strong commitment to exceptional customer service, proficiency in analyzing customer data to identify trends and opportunities, and familiarity with CRM systems such as Salesforce, Clari, Zuora, and Gainsight. Sumo Logic, Inc. empowers businesses through its Sumo Logic SaaS Analytics Log Platform, enabling customers to deliver a reliable and secure cloud. The Log Platform helps ensure application reliability, security against modern threats, and insights into cloud infrastructures. Employees are expected to comply with federal privacy laws, regulations, and organizational data protection policies. For more information, visit www.sumologic.com.,