Renewal Deal Specialist

Job Description

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities. Management Level Definition: Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues. What you ll do: Responsibilities: Responsible for sales processing and process improvement for one or more assigned areas, accounts or processes Reviews performance of sales processing activities for assigned areas and accounts analyzes results to develop forecasts, identify issues and opportunities, and works directly with clients to resolve claims or inquiries Communicates data and issue analysis to clients and internal and external stakeholders provides tangible feedback and proposes changes to sales processes, policies and tools to improve performance and increase customer satisfaction Provides guidance and mentoring to less-experienced staff members Knowledge and Skills: Mastery in English. Experience designing and implementing policies, processes, and tools to support client sales processing Strong analytical, statistics and problem-solving and advanced Microsoft Excel Skills.. Understanding of and experience in applying business and sales processing tools, systems and practices to various situations Reviewing and interpreting client agreements and resolving ambiguity or issues Using forecasting and planning methodologies to develop guidance for deploying sales processing resources and activities Excellent written and verbal communication skills Ability to effectively communicate sales processing plans, proposals, and results, and negotiate options at management levels. What you need to bring: Education and Experience Required: Bachelors or Masters degree in Business Management or equivalent Typically 4-6 years experience Additional Skills: Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}