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Remote Support Specialist (SY) - Technical

Remote Support Specialist (SY) - Technical

Siemens

3 - 8 years

6 - 10 Lacs

gurugram

Posted:2 weeks ago| Platform:

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Skills Required

oracle data collection sql technical support troubleshooting networking pc hardware system administration windows system administration remote support desktop engineering microsoft windows desktop support windows operating system

Work Mode

Work from Office

Job Type

Full Time

Job Description

Our mission and responsibilities

Troubleshooting of incident using remote diagnostics tools, data collection (eg. logs), and the knowledge base for solution.

Work collaboratively with Radiologists, Cardiologists, Clinical & Administrative staff, and IT staff, to resolve reported issues

Monitoring and updating delivered Healthcare Solution

Maintain good customer satisfaction rate

Contribute to achieving the Healthineers strategy and principles.

Passion to work with people and committed to deliver best services to customers across the globe

Your qualifications and experiences

Technical or diploma and above in computer science or equivalent.

Strong attributes and experience in solving complex problems.

Good communication skill - written and oral.

Knowledge on PC hardware, server, storage system, virtualization, cloud solution and basic networking.

Knowledge on Database software like SQL and Oracle

Knowledge of Windows operating systems

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Remote Support Specialist (SY) - Technical