Remote Support Specialist (SY) - Technical

Siemens Healthcare

3 - 8 years

5 - 9 Lacs

bengaluru

Posted:5 days ago| Platform:

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Skills Required

networking customer satisfaction data collection healthcare windows troubleshooting oracle remote support monitoring sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Troubleshooting of incident using remote diagnostics tools, data collection (eg. logs), and the knowledge base for solution.
Work collaboratively with Radiologists, Cardiologists, Clinical & Administrative staff, and IT staff, to resolve reported issues
Monitoring and updating delivered Healthcare Solution
Maintain good customer satisfaction rate
Contribute to achieving the Healthineers strategy and principles.
Passion to work with people and committed to deliver best services to customers across the globe

Your qualifications and experiences:

Technical or diploma and above in computer science or equivalent.
Strong attributes and experience in solving complex problems.
Good communication skill - written and oral.
Knowledge on PC hardware, server, storage system, virtualization, cloud solution and basic networking.
Knowledge on Database software like SQL and Oracle

Knowledge of Windows operating systems

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