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Capgemini
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Remote Desktop Support Administrator

Remote Desktop Support Administrator

Capgemini

4 - 9 years

2 - 5 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

system support microsoft windows ms office suite desktop support remote desktop switching printers dns networking helpdesk cloud support technical support end user desktop active directory network connectivity troubleshooting dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

Proficient in providing Tier 1 and Tier 2 remote desktop support for Windows and macOS environments.

Skilled in troubleshooting hardware, software, network connectivity, and peripheral issues via remote tools (e.g., TeamViewer, AnyDesk, RDP)

Hands-on experience with Microsoft 365 admin center for user provisioning, license management, and service configuration.

Experienced in managing on-premises and Exchange Online environments

Your Profile

4 to 12 years of work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.

Need multi-tasking & resolves complex incidents and requests related to One drive, google drive, SSO, O365, Printers & end user issues.

Assist end users with their endpoint devices.

Troubleshoot corporate applications (MS Office Suite, Enterprise supported browsers, Java Plug-ins)

Serves as a point of escalation for major incidents that are unresolved at the helpdesk level.

What will you love working at Capgemini

Capgemini invests heavily in upskilling. Youll have access to certifications, internal training platforms (like Next), and opportunities to grow into roles like O365 Admin, Cloud Support, or Cybersecurity.

Youll work with modern tools and enterprise-grade systems, including Microsoft 365, Azure AD, and Exchange Online, keeping your skills current and competitive.

Strong Team Culture & Support System.

Work-Life Balance & Hybrid Opportunities.

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Remote Desktop Support Administrator