Relationship Officer/Relationship Manager

As a Relationship Officer LAP at apna.co, your main responsibility will be to acquire new customers and maintain existing relationships for mortgage products including home loans, loan against property (LAP), balance transfer, and top-up loans. It is essential to ensure that sales targets are achieved while providing exceptional customer service. Your day-to-day tasks will involve identifying potential customers through various channels such as field visits, references, builder contacts, cold calls, and walk-ins. You will be required to explain mortgage products, assess client's financial situation, and guide them through the application process. Achieving monthly and quarterly sales targets for mortgage products is crucial, and cross-selling other financial products like insurance and personal loans may be necessary. Building strong relationships with customers, builders, property consultants, and other stakeholders is a key aspect of this role. You will be expected to provide support to customers throughout the loan process, from application to disbursement. Ensuring all necessary documentation is collected, verifying client information, and complying with KYC norms and regulatory guidelines will also be part of your responsibilities. Coordination with credit, operations, and legal teams for timely processing and disbursal is essential. Staying informed about market trends, competitor offerings, and pricing strategies is important to provide valuable feedback to product and business teams for refining offerings. Key skills required for this role include strong interpersonal and communication skills, a customer-first mindset, knowledge of mortgage and retail lending products, understanding of financial documents and credit norms, negotiation skills, and self-motivation to achieve targets. To be eligible for this position, you should hold a Graduate or Postgraduate degree in any stream (Finance/Commerce preferred) and have at least 3 years of experience in mortgage/home loan sales or financial services. However, freshers with a strong inclination towards sales will also be considered. If you are interested in this opportunity, please reach out with your updated CV to 8574699034.,