Relationship Manager

Roles and Responsibilities:

• Develop & execute customer relationship management campaigns to increase customer loyalty
• Prepare a set of universal customer relationship procedures & apply them at every level of the company
• Build & Improve relationship with customer, key supplier & partners.
• Attend to client complaints & facilitate concern resolution promptly
• Analyze customer behavior and measure their impact on business outcomes to update strategies
• Maintain smooth communication with customers and promptly reply to their queries
• Work with Internal department to ensure the company meets client's expectations.
• Respond and resolve customer complaints quickly and efficiently
• Manage client accounts and act as the key point of contact from the company.
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
• Run effective promotional activities to optimize sales growth and customer retention
• Use existing customer data to gain new leads and potential customers
• Understand previous customer attitudes to better engage current customers
• Identify new and more cost-efficient communication channels with customers
• Identify the most efficient customer interaction approaches & prioritize them accordingly
• Keep customers updated about the latest collections & special offers in order to increase sales
• Adopt new trends & strategies to expand the customer base such as upselling and cross selling
• Responsibility of Manpower management in plants in scope including recruitments, back-ups, training,
• leave management etc
• Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation
• Notify admins and upper management about all the execution plans & required changes
• Execution of new projects including FATs, dispatches, installations and go live for plants in scope.
• Monthly water reports for each plant in scope and records maintenance
• Fortnightly minutes of meetings with hotel stake holders with improvements in areas of concern