Relationship Manager - Branch Banking

3 - 7 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

As a Relationship Manager (RM) focusing on High Net Worth (HNW) customers, your role is crucial in enhancing profitability by increasing relationship size, cross-selling the right products, acquiring family accounts, and retaining and enhancing relationships. You will be the one point contact for all financial needs, aiming to elevate current relationship value and wallet share for increased profitability. Key Responsibilities: - Liaise with branch staff to identify eligible customers from the HNW portfolio - Acquire new customers who meet product criteria - Regularly interact with customers to build rapport and update profiles - Enhance the overall value and book size of the portfolio - Maintain portfolio quality and hygiene parameters - Cross-sell bank products based on customer needs - Conduct joint calls with supervisors as per defined process - Offer advisory services as required - Achieve monthly and yearly revenue targets - Implement strategies for customer attrition control Operations, Marketing & Processes: - Adhere to KYC/AML norms consistently - Maintain workstation norms for individuals Increasing Wallet Share: - Identify cross-selling opportunities for other bank products - Promote sales to family members and associates within the network - Optimize income generation levels - Focus on product penetration and contribution Customer Service: - Deliver high-quality customer service - Resolve customer queries and complaints within TAT - Keep customers informed about regulatory or process changes - Communicate timely with customers on requests and concerns - Manage complaints proactively through customer feedback - Promote direct banking channels for customer utilization - Ensure a smooth handover/takeover of portfolios Qualifications Required: - Sales and Influencing Skills - Banking Product & Process Knowledge - NRI Product and Regulatory Knowledge - Planning and Organizing Skills - Good Communication Skills - Knowledge of Competition & Current Trends in Financial Industry - IRDA Certification - NCFM Certification (Optional) - Exposure to Portfolio Management segment,

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
SkillLabs logo
SkillLabs

Higher Education

Mohali Punjab

RecommendedJobs for You