Regional Trainer

Brief Summary:

As a Regional Trainer for ORRA Fine Jewellery, you will be responsible for developing and delivering effective training programs to ensure consistent and exceptional customer service, product knowledge, and sales skills across multiple locations. You will play a crucial role in enhancing the expertise and performance of our sales associates, fostering a culture of continuous learning and development. This position requires a strong understanding of the luxury retail industry, excellent communication skills, and a passion for delivering high-quality training programs.

Brief Job Description (just an indicative list and not limited to the following)

• Design, develop, and implement training programs to enhance product knowledge, sales techniques, and customer service skills for sales associates at various ORRA Fine Jewellery locations.
• Create training materials, manuals, and visual aids to support the learning process.
• Incorporate innovative and engaging instructional methods, such as role-playing, interactive exercises, and simulations.
• Conduct in-person and virtual training sessions for sales associates, ensuring consistent delivery of content and maintaining a high level of engagement.
• Facilitate group discussions, workshops, and practical exercises to reinforce learning objectives.
• Provide constructive feedback and coaching to individuals and teams to improve performance.
• Conduct regular needs assessments to identify skill gaps and training requirements within the region.
• Collaborate with store managers and regional leadership to align training initiatives with business goals and objectives.
• Stay updated with industry trends and best practices to enhance training content and methods.
• Develop and implement evaluation methods to measure the effectiveness of training programs.
• Collect feedback from participants and stakeholders to identify areas of improvement and make necessary adjustments to training content and delivery.
• Analyze training metrics and provide reports on training impact, participant performance, and overall program effectiveness.
• Partner with store managers, regional leadership, and subject matter experts to identify training needs and align programs with business objectives.
• Coordinate and communicate training schedules, materials, and logistics to ensure smooth program execution.
• Foster positive working relationships with cross-functional teams to support the training initiatives.

Desired Skills

• Bachelor's degree in a relevant field or equivalent experience.
• Proven experience as a trainer in the luxury retail industry, preferably in jewelry or fashion.
• Strong knowledge of jewelry products, materials, and industry trends.
• Excellent presentation, facilitation, and communication skills.
• Ability to engage and motivate learners in a group setting.
• Strong organizational and time management skills with the ability to handle multiple priorities.
• Analytical mindset with the ability to measure training effectiveness and impact.
• Proficient in using technology for virtual training delivery and learning management systems.
• Willingness to travel to different locations within the region as required.

Regards,

Ankita Ghadigaonkar

Assistant Manager – Talent Acquisition

P: 022 66807777 M: 88283 00920

E: [email protected]

Job Type: Full-time

Pay: ₹60,000.00 - ₹120,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person