Regional Service Delivery Manager

5.0 - 10.0 years

9.0 - 13.0 Lacs P.A.

Mumbai

Posted:3 days ago| Platform: Naukri logo

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Skills Required

Service deliveryOperations managementService levelQuality standardsVSATtechnical support staffMentorCustomer supportTroubleshootingLogistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

JD Qualification-Btech/BE/Mtech Exp- 5+years Location-Mumbai Operational Management: Supervise and coordinate regional VSAT installation, commissioning, maintenance, and troubleshooting activities. Ensure service-level agreements (SLAs) are met or exceeded. Oversee inventory and logistics of VSAT equipment in the region. Team Leadership: Lead, train, and mentor field engineers and technical support staff. Coordinate schedules, workloads, and performance appraisals. Ensure adherence to safety and quality standards. Customer Support: Act as an escalation point for critical customer issues. Work closely with the customer support team to resolve technical issues promptly. Maintain positive relationships with key customers and stakeholders.

Information Technology, Security, Compliance
London

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