Regional Head- Quality, Kolkata

KEY PURPOSE OF THE JOB (Position Summary):

• The position is responsible for leading the quality function and driving the overall focus on quality processes and indicators.
• The position is also responsible for conducting quality audits across the organization and developing and monitoring action plans and ensuring compliances on quality certifications.
• The position holder shall also lead the unit quality team, constantly develop their professional and technical skills, and thereby contribute to their career growth.

WORK RELATIONS

Internal Interface

HDs, Senior Leadership/Key Stakeholders of all functions

External Interface

Vendors, Auditors, Statutory Officials, and various consultants

KEY ACCOUNTABILITIES

• Prudent Quality management – analysis of key quality indicators
• Unit-wise Audits
• Quality Certifications
• Feedback to consultants
• Accurate and timely publishing of reports
• Team Management

KEY TASKS & RESPONSIBILITIES

Strategic & Long-Term Planning

• Assist Head-Quality in providing strategic direction to the unity quality function
• Develop all strategies, policies, design manuals related to the Quality function to meet continuous improvement needs, growth needs of the organization
• Ensure that internal processes and metrics are aligned to create the highest quality and to ensure timely accreditations
• Carry out periodic audits to ensure that the key controls are designed adequately and are operating effectively through the financial year
• Work with IT team in the digitization of quality process

Quality Indicators

• Develop and maintain Quality Manuals with standard operating procedures and review them from time – to – time
• Prepare standard SOPs for key areas in discussion with functional heads and incorporate quality standards where required
• Develop a basis of measurement of quality for all key areas to track quality scores
• Provide feedback to consultants on quality indicators

Quality NABH Certifications

• Identify NABH quality certifications to focus on in discussion with Head Quality and management and develop programs for implementation
• Build and maintain a long-standing relationship with the certifying agencies
• Liaise with certifying agencies to keep abreast of latest developments and requirements for certification
• Coordinate with certifying agencies in carrying out assessments for accreditations
• Ensure adherence to required quality NABH standards and ensure that the organization has required certifications

Quality Audit

• Develop the corporate audit program (calendar, audit group formation, templates, etc.) to ensure adherence to internal quality standards and to identify deviations
• Ensure that the unit carries out quarterly internal audits and adopts measures to rectify deviations

Unit Quality Team

• Constantly provide support to Unit Quality team members in terms of mentoring, direction & guidance from a functional perspective
• Lead the team in sharing the required information from each unit for audit/certifications as required

Team Management

• Mentor, provide operational leadership and technical guidance to the team
• Evaluate the performance of team members and provide periodic feedback
• Ensure the team is adequately trained, equipped, motivated, and adequately deployed to ensure completion of work in a timely, and cost-effective manner
• Motivate, counsel, and coach employees to ensure a conducive working environment

Qualification and Experience

• Any Graduate + MBA
• 15-22 years of Experience in quality.